Travellers Contact Point

                                                           

• You must arrive 15 minutes before the scheduled start time for registration and ID check.
• All courses close for entry 10 minutes after the scheduled start time. If you are more than 10 minutes late you will not be admitted and a rescheduling fee of 50% of the course fee applies to book another course.
• Breaks provided.

• 100 Points of ID as detailed below.
• Pen

• Comfortable clothing. 
• Closed shoes. (You will not be admitted with open footwear of any kind).

• Forklift course participants must learn all answers to the 97 questions located in the manual provided for the theory assessment. Pay particular attention to the questions marked with a  as these are critical / compulsory.
• Please ensure you read and understand the booking conditions overleaf.

• Participants undertaking any course with Training Course Professionals need to have a clear understanding of both written and spoken English. To assist, interpreters are permitted during the course at the students own cost, however, they are not to assist during any assessment. The assessment must be completed in English.

• No cancellation or rescheduling is permitted inside 7 days of the course.
• Cancellation outside 7 days entails a $20 fee. Rescheduling outside 7 days entails a $10 fee
• If you fail to attend a Forklift Course for any reason, including illness, there is no refund of the course fee.
• The Forklift Course is held over consecutive days.
• Once starting the course there will be no refund or rescheduling for any reason including illness
• On the first day participants must arrive 15 minutes prior to the advertised starting time.
• In the event you are running 10 minutes or more late on the first day and are not allowed to enter there will be no refund and a 50% rescheduling fee applies.
• If you choose not to complete a full driver training session, the option to complete the assessment is offered but no refund on any uncompleted driver training will be given.
• If you are more than 10 minutes late, do not have the correct ID, or do not wear the correct clothing as required, you will not be admitted. A rescheduling fee of 50% of the course fee applies.

• No postage fees will be refunded. 
• If a class is cancelled by TCP at ANY time, participants have the option of rescheduling to the next available date or to receive a full refund of the course fees paid. NO further monies will be paid for ANY other expenses the participant has or may incur.
• If a refund is approved, it will be returned by the same means in which it was paid.
• If the course payment was made by a third party, the third party will be refunded.
• Refunds must be applied for in writing by completing a Refund of Course Fees Application Form.

• WorkCover NSW requires 100 points of ID to be eligable to complete the Forklift Licence assessment. Documents must be original and presented in person by the applicant. At least one document must contain:
  • a photograph
  • your signature
  • your current residential address

Parramatta Training Course Professionals 57 - 59 High Street Harris Park NSW 2150 Tel: (02) 9687 7203 Located 1 block east of Church Street (Auto Alley)