Travellers Contact Point

                                                          

• You must arrive 15 minutes before the scheduled start time for registration and ID check.
• All courses close for entry 10 minutes after the scheduled start time. If you are more than 10 minutes late you will not be admitted and a rescheduling fee of 50% of the course fee applies to book another course.
• Breaks provided. 

• Photo ID (i.e: Passport, Drivers Licence or RTA Photo Card) are required for entry.
• Pen

• Comfortable clothing.
• Closed shoes are required for Bar, Cocktail & Coffee Skills courses. (You will not be admitted with open footwear of any kind).

• Participants undertaking any course with Training Course Professionals need to have a clear understanding of both written and spoken English. To assist, interpreters are permitted during the course at the students own cost, however, they are not to assist during any assessment. The assessment must be completed in English.

• If you fail to attend or cancel within 24 hours of the course booked, the course fee is non-refundable. (A Doctors medical certificate is the only exception and rebooking is permitted after 2 weeks from the original course date.)
• Rescheduling on the day of the course or within 24 hours entails a 50% surcharge of the course fee.
• If you are more than 10 minutes late, do not have the correct ID, or do not wear the correct clothing as required, you will not be admitted. A rescheduling fee of 50% of the course fee applies.
• A minimum of 24 Hours notice is required to reschedule a course. A $10 rescheduling fee applies per course.
• A minimum of 24 Hours notice is required to cancel a course. A $20 cancellation fee applies per course.

• No postage fees will be refunded.
• If a class is cancelled by TCP at ANY time, participants have the option of rescheduling to the next available date or to receive a full refund of the course fees paid. NO further monies will be paid for ANY other expenses the participant has or may incur.
• If a refund is approved, it will be returned by the same means in which it was paid.
• If the course payment was made by a third party, the third party will be refunded.
• Refunds must be applied for in writing by completing a Refund of Course Fees Application Form.

Sydney City Training Course Professionals 7th Floor, Dymocks Building 428 George Street Sydney NSW 2000 Tel: (02) 9232 1010 Located in the building above Dymocks book shop next door to Myer
Parramatta Training Course Professionals 57 - 59 High Street Harris Park NSW 2150 Tel: (02) 9687 7203 Located 1 block east of Church Street (Auto Alley)
Brookvale Training Course Professionals 1st Floor, 682 Pittwater Road Brookvale NSW 2100 Tel: (02) 9905 5900 Located opposite Brookvale Hotel