Refund Policy

General Refund Policy

No postage fees will be refunded.
If a class is cancelled by TCP at any time, participants have the option of rescheduling to another date or receive a full refund of the course fee paid. No further monies will be paid for any other expenses the participant has or may incur.
No refunds will be provided for students who are unable to attend their course due to not completing their pre-course information, including your Unique Student Identifier number before the course commences.
If you cancel your course the cost of the course material provided to you by TCP will be deducted from your refund.
Refunds must be applied for in writing by the student so we can verify their identity and keep a record of the request.
If your refund is approved, monies will be returned to you by the means in which it was paid.
If the course fee was paid by a third party, the third party will be refunded the course fee.
No refund or exchange will be given for any goods purchased from TCP unless they are proven to be faulty.

You must arrive 30 minutes before the scheduled start time for registration and ID verification as per the course requirements.
If you forget your ID, you will not be accepted into the course and you will need to rebook for the training.
Certificates cannot be issued until all course paperwork requirements have been completed.
Certificates cannot be issued until all AVETMISS and USI information has been confirmed (where required).
All courses close for entry 10 minutes after the scheduled start time.
All courses must be completed within 3 months of the original booking date.
If a student is not successful in completing all assessments satisfactorily, they will need to rebook the course at the full course fee.

Cancellation:

Rescheduling:

You must arrive on time for the course to commence. Students who arrive 15 minutes after start time will not be accepted into the class.
All students must bring ID with them for verification of identity.
Certificates cannot be issued until all related assessment activities have been satisfactorily completed.
Certificates cannot be issued until all AVETMISS and USI information has been confirmed (where required).
If a student is not successful in completing all assessments satisfactorily after their second attempt, additional attempts are permitted once a re-assessment fee is paid. See each specific course description for this rate.

Cancellation:

More than 5 days before the course start date = $20 cancellation fee plus 1.5% credit card fee (if applicable) and any costs of materials already supplied
Less than 5 days before the course start date = 50% of course fee
Less than 48hrs before the course start date = no refund
No Attendance = No Refund

Rescheduling:

You must arrive on time for the course to commence. Students who arrive 15 minutes after start time will not be accepted into the class.
All students must bring ID with them for verification of identity.
Certificates cannot be issued until all related assessment activities have been satisfactorily completed.
Certificates cannot be issued until all AVETMISS and USI information has been confirmed (where required).
If a student is not successful in completing all assessments satisfactorily after their second attempt, additional attempts are permitted once a re-assessment fee is paid. See each specific course description for this rate.

Cancellation:

More than 5 days before the course start date = $20 cancellation fee plus 1.5% credit card fee (if applicable) and any costs of materials already supplied
Less than 5 days before the course start date = 50% of course fee
Less than 48hrs before the course start date = no refund
No Attendance = No Refund

Rescheduling:

Once an enrolment has been received for an online or correspondence course, no refund, transfer or cancellation is available.

You must arrive 30 minutes before the scheduled start time for registration and ID verification as per the course requirements.
If you forget your ID, you will not be accepted into the course and you will need to rebook for the training or assessment session.
Certificates cannot be issued until all course paperwork requirements have been completed.
Certificates cannot be issued until all AVETMISS and USI information has been confirmed (where required).
All courses close for entry 10 minutes after the scheduled start time.

Cancellation:

Reschedule:

More than 5 days before the course start time = $20 reschedule fee
Less than 5 days before the course / assessment start time = 50% of the course cost
All courses must be completed within 3 months of the original booking date.

Re-training or re-assessment:

If you require more training, the fee is $120 per day
If you need to re-book an assessment, the fee is $200
Students who had a license which is expired and just want to refresh their skills before an assessment are eligible to pay the above fees for training and assessment

All student are subject to the above terms & condition of TCP, as well as the training provider Affirm Training.
All requested for refunds must be made in writing to TCP training, outlining the reasons for reimbursement.
All requests for a cancellation must be made in writing to TCP training more than 72 business hours before the course start time.
No refunds are offered to students who do not attend their booked session.
Doors close 10 minutes after scheduled start time. Candidates will not be accepted into the program if arriving late.
Once a course has commenced, fees are non-refundable unless the client states exceptional circumstances and can provide a medical certificate or show extreme personal hardship. In this case, fees may be refunded but would be on a case by case basis, minus a $50 administrative fee.
Any rescheduled training sessions within 48 hours of the course incurs a 50% booking charge.
For any assessment sessions, students will be turned away if they hold an expired Statement of Completion (SOC), re-booking fees will apply
If a training session is cancelled by the provider, students will be rescheduled at no additional cost.
Should a student attend an assessment and are deemed "not yet competent", they will need to reschedule another assessment day at full cost of $150.