WANT TO COMPLETE THE RCG & RSA IN ONE DAY, PLUS SAVE $40? Go to the RSA & RCG Course page and book to save $40 if you complete both courses in one day.
If you are looking for work in any establishment that provides Gambling Services in NSW, it is a government requirement for you to have
completed a Liquor and Gaming NSW approved RCG course.
Legislation requires refresher training every five years.
Provide Responsible Gambling Services is also commonly known as Responsible Conduct of Gambling or 'RCG'. We do refer to RCG as most people
including Liquor and Gaming NSW still call it this.
This RCG course is required for people working in an environment where gambling occurs, including:
- Gaming room attendants
- Casino workers
- Security Officers
We offer a fun and informative one day RCG course that will provide you with the knowledge and skills to obtain a NSW RCG certificate,
allowing you to apply for your RCG photo card.
If organising a group booking or onsite training,
we can facilitate the RSG course nationally.
This RCG course combines plain English, videos, photos, and questioning to ensure all learners are able to have the best possible chance
at comprehending the required knowledge and skills. If you believe you will need assistance to complete the RCG course due to your
Language, Literacy or Numeracy skills, please contact our office on 02 9232 1010 to discuss your training needs.
Students will be assessed during the classroom session. Assessment will confirm knowledge and skills have been achieved to demonstrate
competency across the unit.
Students are offered multiple opportunities to demonstrate knowledge and skills throughout the RCG course.
If a student is not successful in completing all assessments satisfactorily, they will need to rebook the RCG course at the full course
During this RCG course, you will learn the knowledge and skill associated with the responsible gambling services.
The RCG course will include information about:
- Legislative framework
- Gambling guidelines
- Strategies to prevent addiction
We have RCG courses available most days of the week in our Sydney training centre with additional RCG courses available in Dee Why.
There are 3 components to this program:
- Theory training in the classroom
- Practical training in the classroom
- Assessment for both knowledge and skills
The classroom session is an 6hr program plus breaks. See what happens in this RCG course through our Vimeo page
Once a competent mark is awarded, learners will be issued with a Statement of Attainment for SITHGAM001 Provide responsible gambling services.
This Unit of Competency is Nationally Recognised Training from Health Training Package.
RCG course certificates are emailed to students however hard copy is available for additional fee.
Student will also be provided with a temporary / interim RCG certificate issued by Liquor and Gaming NSW. This can be used to commence
work and is valid for 90 days. After 90 days, an RCG competency card must be presented to work in any licenced premise.
To obtain the RCG competency card, the interim RCG certificate is to be taken to a registered Services NSW office to apply.
Are other states RSA's Recognised in NSW?
Currently RSA trained in NSW is recognised in most other states of Australia.
Can I still work while I am waiting for my Competency card?
You can once you have received your interim certificate.
Do I need RSA and RCG outside of NSW?
An OLGR Competency Card for RSA and RCG is mandatory in NSW. The RSA SITHFAB0098 Statement of Attainment is a nationally recognised unit of competency from the Cert II Hospitality this is accepted in WA, NT & SA. In Queensland a QLD OLGR RSA certificate is mandatory. In Victoria & Tasmania you must have a Certificate issued from an RTO approved in that state therefore in all those states you will need to attend another course. Expiring certificates: All RSA/RCG certs that were issued before 2007 have expired. Avoid the fine and get recertified.
How long does it take to get my Certificate?
If the course is taken online, you can download your Certificate of Attainment instantly upon completion of the course. This is for the following states:
- Northern Territory
- South Australia
- Western Australia
If your RSA is for New South Wales, you will receive the following:
- RSA National Statement of Attainment - upon completion
- NSW OLGR Interim Certificate - upon completion
- RSA Competency Photo Card - collect at Australia Post
Why can I do my RSA online for everywhere accept NSW?
On 28th January 2014, the NSW Government released a statement saying that the online RSA course for NSW could be revoked. It was discussed in Parliament
the next day. Although there has been no official notification that this proposal has been implemented as a result of those discussions, TCP TRAINING,
along with many other companies who offered the NSW course online, have made the decision to offer a classroom course as an alternative until a final
decision has been made. The reason for this is, if the course is revoked, anyone who has enrolled in the course but not yet completed the course, would
not qualify for a certificate. We don’t want you to miss out on your certificate.
Can Centrelink pay for me?
What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.
Can I pay my package in installments?
Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!
Can you get me a job?
Although we cannot guarantee you a job, we would be delighted to refer you to an agent who may be able to assist you to find work.
What if I have trouble with written/spoken english for a Course?
Most courses will permit a student to bring a friend to interpret for them during training. If you do need assistance, we ask that you contact first before
booking your course so we can advise if there are any restrictions. For example, Forklift training requires students to complete all assessments in
If the course permits, you may bring a friend along to the course or, alternatively, you can phone the National Translation service to book an interpreter.
Visit the Immigration website for more information about help with translating.
What payment methods do you accept?
Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.
RCG Course Description (382 KB)
Student Handbook (593 KB)
The cost for this RCG course is $110 per person.
The RCG course is delivered in Sydney & Dee Why for public.
We also provide an RCG course online (QLD Only) and an RSA and RCG Combo Course if required.