Course FAQs


Learn more about Online Courses and Short Courses in Sydney with TCP Training.


General

Can Centrelink pay for me?

What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.

Can I pay my package in installments?

Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!

Can you get me a job?

Although we cannot guarantee you a job, we would be delighted to refer you to an agent who may be able to assist you to find work.

What if I have trouble with written/spoken english for a Course?

Most courses will permit a student to bring a friend to interpret for them during training. If you do need assistance, we ask that you contact first before booking your course so we can advise if there are any restrictions. For example, Forklift training requires students to complete all assessments in English.

If the course permits, you may bring a friend along to the course or, alternatively, you can phone the National Translation service to book an interpreter. Visit the Immigration website for more information about help with translating.

What payment methods do you accept?

Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.


Construction

Do you sell work gear for construction?

Yes, we have a great range of affordable work gear including hard hats, vests, boots & more. You can order these online here or at our City CBD training centre.

How long is the Card valid for?

This card does not expire, however if you have not worked on a construction for 2 years or more, SafeWork NSW recommends attending a course to update your skills and knowledge.

ID Requirements - White Card and Forklift.

For all courses it is essential to provide photo ID (i.e. Passport, Drivers licence, Photo ID card, Student Card), however, the White Card and Forklift course requires 100 points of ID.

The acceptable documents for 100 points of ID are listed in the table below and contain both primary and secondary documents. You can provide only one (1) primary document with secondary documents to form 100 points. Alternatively, you can provide a combination of secondary documents to form 100 points. The combination of documents must contain a date of birth, current residential address, photograph and signature. Please bring original evidence of identity documents with you. Certified copies will not be accepted.

If you are unable to provide the correct ID, by law, you will not be permitted into the course.

PRIMARY ID - Only ONE Primary ID document can be used

Passport (Current or expired within last 2 years but not cancelled)

70pts

Full ORIGINAL Australian Birth Certificate or Birth Card

70pts

Australian Citizenship Certificate.

70pts

SECONDARY ID - A combination of secondary documents is allowed to make up 100 points however if more than one credit or ATM cards, or bank statements are used they MUST be from different financial instituions. NOTE: MUST BE VALID ORIGINAL DOCUMENT / CARD ISSUED IN AUSTRALIA

Current Australian Drivers Licence

40pts

Current Australian Boat Operator's Photo Licence

40pts

Current Australian Firearms Licence

40pts

Current Australian State or Territory Proof of Age/Photo Card

40pts

Australian Defence or Police photo identification card

40pts

Medicare Card

25pts

Bank ATM or Credit Card

25pts

Centrelink Card

25pts

Motor Vehicle Registration Papers

25pts

Motor Vehicle Insurance Certificate

25pts

Department of Veterans Affairs Card

25pts

Property (Council) Rates Notice

25pts

Property Lease Agreement

25pts

Home Insurance Papers

25pts

Utility Bill; eg: Electrical, Water, Gas

25pts

Bank Statement/s

25pts

Is the Certificate valid for use nationally?

As of the 1st of September, the General Induction Card is recognised nationally.

What happens if my Card is lost, stolen, damaged or destroyed?

You can complete an application form (Replacement of a SafeWork NSW Construction Induction Card, form number ACC06) and submit to SafeWork NSW with the associated fee of $30, together with proof of training details, identification and a signed statutory declaration. Further information can be found on SafeWork NSW’s website or phone 13 10 50.

What is the difference between the "Green Card" and "White Card"?

Previously, participants who completed the WHS Induction course were issued with a “green card”. With legislation changes, participants are now issued with a “white card”.


Hospitality

Are other states RSA's Recognised in NSW?

Currently RSA trained in NSW is recognised in most other states of Australia. If you are from outside NSW and have an RSA Certificate from another state you can do the RSA with TCP and we will give you a $10 discount when you bring in your other Certificate as proof.

Can I still work while I am waiting for my Competency card?

You can once you have received your interim certificate, except in the Kings Cross precinct. If you work in this area, you need to have a Competency RSA Photo Card before you can sell or serve alcohol.

Do I need RSA and RCG outside of NSW?

An OLGR Competency Card for RSA and RCG is mandatory in NSW. The RSA SITHFAB0098 Statement of Attainment is a nationally recognised unit of competency from the Cert II Hospitality this is accepted in WA, NT & SA. In Queensland a QLD OLGR RSA certificate is mandatory. In Victoria & Tasmania you must have a Certificate issued from an RTO approved in that state therefore in all those states you will need to attend another course. Expiring certificates: All RSA/RCG certs that were issued before 2007 have expired. Avoid the fine and get recertified.

How long does it take to get my Certificate?

If the course is taken online, you can download your Certificate of Attainment instantly upon completion of the course. This is for the following states:

  • Northern Territory
  • Queensland
  • South Australia
  • Western Australia

If your RSA is for New South Wales, you will receive the following:

  • RSA National Statement of Attainment - upon completion
  • NSW OLGR Interim Certificate - upon completion
  • RSA Competency Photo Card - collect at Australia Post
Why can I do my RSA online for everywhere accept NSW?

On 28th January 2014, the NSW Government released a statement saying that the online RSA course for NSW could be revoked. It was discussed in Parliament the next day. Although there has been no official notification that this proposal has been implemented as a result of those discussions, TCP TRAINING, along with many other companies who offered the NSW course online, have made the decision to offer a classroom course as an alternative until a final decision has been made. The reason for this is, if the course is revoked, anyone who has enrolled in the course but not yet completed the course, would not qualify for a certificate. We don’t want you to miss out on your certificate.


Online Courses

How do I get my Certificate?

Once you've successfully completed your course you'll need to fill out some information which is required by the Australian Government. We simply need a few bits of information about you and your USI number (more information here). Once we've got this information we will email your certificate to you.

What do I need to start learning?

Nothing! All you need is a computer or laptop. The latest versions of Internet Explorer, Chrome or Safari are recommend.

Why learn online?

Our online courses enable you to gain the skills and certification you need anywhere - even in the comfort of your own home. Our course content and learning management system is industry-leading, enabling you to achieve best results first time.


First Aid

Do I have to do a Resuscitation Course every year?

You are not legally required to complete a resuscitation course each year. It is recommended, however, by the Australian Resuscitation Council. By taking a course every year, you will be able to demonstrate your resuscitation skills on a regular basis. Depending on which industry you work in, you may be required to take an annual CPR refresher course in order to comply with industry regulations or licensing requirements. TCP recommends that you do a refresher course every year so that you can keep up with any new techniques that are introduced and to ensure that you can effectively perform resuscitation.

I completed a First Aid Certificate a few years ago, do I have to do the whole Course again?

Yes, first aid knowledge and skills are frequently changed so you need to complete a new course to ensure you are up to date with any changes.

My First Aid Certificate expired 2 months ago, am I still current?

Unfortunately no, you will need to complete another first aid course.

What is the difference between Apply First Aid and Senior First Aid?

Previously, the Senior First Aid course was approved by SafeWork NSW for delivery. Now, first aid approval is only issued to Registered Training Organisations (RTO) by each state’s registering body. The most current version of the course is titled Apply First Aid HLTFA301B.

Why does my Certificate need to be renewed every three years?

It is a requirement in most states and territories that a workplace first aider must renew their first aid certificate at least every three years to ensure that first aid skills are current.


Forklift

Are there any additional fees if I cannot complete the course?

If you are not permitted to progress to assessment after the two training days, additional training days cost $100 per day. If you were not successful in completing the final assessment with SafeWork NSW, the re-booking for an additional assessment is $190.

Are there any more fees once I pass?

Once you have passed your assessment, you will need to pay a fee to Australia Post for your licence card. You can view the most current prices here on the SafeWork NSW site.

Do I have to renew my Licence?

Yes, you will need to renew your license every 5 years.

How do I renew my Licence?

This depends on how long ago your license expired … if your license expired less than 12 months ago, you need to contact SafeWork NSW. If your license expired more than 12 months ago, you will need to take the course again.

How long does the course take?

The course will take 3 days to complete … there are two consecutive days of training which take place on either Monday and Tuesday or Friday and Saturday every week. The third day is an assessment day which takes place on Tuesday, Thursday or Saturday every week.

How much is the Course?

The course will cost you $380.

I have a Forklift License gained overseas, can I use this in Australia?

We understand you may be an experienced driver however, SafeWork NSW does not currently recognize a license from outside of Australia. Therefore, you will be required to attend the course to gain a NSW Forklift license.

ID Requirements - White Card and Forklift.

For all courses it is essential to provide photo ID (i.e. Passport, Drivers licence, Photo ID card, Student Card), however, the White Card and Forklift course requires 100 points of ID.

The acceptable documents for 100 points of ID are listed in the table below and contain both primary and secondary documents. You can provide only one (1) primary document with secondary documents to form 100 points. Alternatively, you can provide a combination of secondary documents to form 100 points. The combination of documents must contain a date of birth, current residential address, photograph and signature. Please bring original evidence of identity documents with you. Certified copies will not be accepted.

If you are unable to provide the correct ID, by law, you will not be permitted into the course.

PRIMARY ID - Only ONE Primary ID document can be used

Passport (Current or expired within last 2 years but not cancelled)

70pts

Full ORIGINAL Australian Birth Certificate or Birth Card

70pts

Australian Citizenship Certificate.

70pts

SECONDARY ID - A combination of secondary documents is allowed to make up 100 points however if more than one credit or ATM cards, or bank statements are used they MUST be from different financial instituions. NOTE: MUST BE VALID ORIGINAL DOCUMENT / CARD ISSUED IN AUSTRALIA

Current Australian Drivers Licence

40pts

Current Australian Boat Operator's Photo Licence

40pts

Current Australian Firearms Licence

40pts

Current Australian State or Territory Proof of Age/Photo Card

40pts

Australian Defence or Police photo identification card

40pts

Medicare Card

25pts

Bank ATM or Credit Card

25pts

Centrelink Card

25pts

Motor Vehicle Registration Papers

25pts

Motor Vehicle Insurance Certificate

25pts

Department of Veterans Affairs Card

25pts

Property (Council) Rates Notice

25pts

Property Lease Agreement

25pts

Home Insurance Papers

25pts

Utility Bill; eg: Electrical, Water, Gas

25pts

Bank Statement/s

25pts

What does LF mean?

An LF license allows you to operate any and every Forklift with the exception of an Order Picker or Stock Picker Forklift, whether it be a high reach or a low reach vehicle.

Where are you located?

Our training venue for Forklift is 1 Cowper Street, Granville NSW 2142. It's about a 5 minute walk from the train station.


Traffic Control

Do I require a White Card for this training?

No. You do not require a White Card to undertake this training, however you will need a White Card to work  or be assessed on a construction site in NSW. 

How long is my licence valid for?

Your licence will be valid for a 3 year period. We recommend you apply to get re-certified before it expires.

How long is my Statement of Completion (SOC) valid for?

A Statement of Completion (SOC) is valid for 90 days. This allows individuals to work & gain experience within this time period. Note your SOC must be in date to undertake the practical assessment on a live worksite.

What can I do as a Traffic Controller?

Traffic Controllers gain the skills & knowledge to stop/direct road users using a stop/slow bat and understand stopping sight distances. If you are new to the industry, we recommend undertaking the Combo course to further increase prospects of employment.

What can I do with Implement Traffic Control Plans?

Individuals will gain the ability to set up and close down traffic control devices & signage according to a nominated TCGS/TCP, to WHS and legislative requirements. This training is suited to those who have Traffic Controller experience and wish to further their career within the traffic control/management industry.

What happens if my Statement of Completion (SOC) has expired?

If  your SOC has passed its 90 day period of validity, you can no longer use this for work purposes. Please contact our team or email traffic@tcptraining.com to discuss your options.
 

What if my licence has been lost or stolen?

Please contact the Roads & Traffic Authority on 1300 828 782

When do I get my licence?

Once a student completes their final practical assessment successfully, the photocard licence can take up to 3 weeks to arrive in the post from Roads Maritime Services NSW. 

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