conflict resolution online

Conflict Resolution Online Course

Start today & learn at your own pace with same-day certificate of completion


Course name:
Conflict Resolution also known as Dealing with Workplace Conflict
Course price:
$49
Course length:
40 Minutes
Start date:
Start today and learn online
Pre-requisites:
No pre-requisites
Suitable for:
All industries that involve team collaboration or customer interaction

Book your Conflict Resolution course online, or for further information call 02 9232 1010 or send us a message.

Book Now   Staff Training  

Conflict Resolution Online Course Details

Research indicates that unresolved workplace conflicts cost Australian businesses an estimated $6 billion each year in lost productivity, emphasizing the crucial need for Aussie workplaces to receive training in Conflict Resolution to foster a harmonious work environment and improve performance.

Sometimes, conflict can arise, whether it is in a professional or personal capacity. There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution, grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations.

Our Conflict Resolution training online has been designed to help you understand how to manage and resolve conflict in situations that may arise within the workplace, in a way that is productive. If you want to have a more comprehensive understanding of what causes conflict, the stages and the behaviour that surround conflict and techniques that will help you move forward from those situations in the most positive way, this course is for you!

During this Conflict Resolution training online, employees will learn about:

  • What can drive conflict and possible reasons that these situations can escalate
  • How to use practical techniques to manage and resolve conflict
  • How to recognize conflict

This Conflict Resolution training online is suitable for any employee working in a managerial or supervisory role in an Australian organisation.

Training Program

This program is offered online through our learning management system. There are 2 components to this program:

  • Online learning
  • Online workbooks

Students should allow up to 40 Minutes for the online learning to be completed. If you have completed Conflict Resolution Online training in the past, you may be able to complete the online program in a shorter time frame.

Book your Conflict Resolution Online Course Now

Get instant access to the Conflict Resolution Online course and start learning from the comfort of your home, office or on-the-go.

Conflict Resolution Online Requirements

Our Conflict Resolution Online course enables you to gain the skills and certification you need fast. The course content and learning management system is industry-leading, ensuring you have a great online experience.

To complete your online course you will need the following resources -

  • PC or Mac Computer, Tablet, iPad, iPhone or Android phone
  • Internet connection
  • Internet browser (see below)
  • Speakers or headphones

Once you have enrolled we supply you with access details to login to your learner portal so you can start straight away and have 3 months to finish the course.

The Conflict Resolution Online course is a mixture of interactive modules, multiple choice questions and videos. You don't have to complete the course all at once, and can pause it so you can pick up where you left off later. Once you've successfully completed your course, you will be emailed your Certificate of Completion straight away.

Online Course Software
  • Windows and Mac Computers, iPads, Tablets, Android and iPhones can all be used to undertake online courses.
  • On computers and tablets, the latest version of Chrome, Firefox or Safari is recommended. Microsoft Edge is not currently supported.
  • On iPhone the system needs to be iOS11 or higher and we recommend using Safari.
  • On Android phone we recommend using Chrome.

Conflict Resolution Online Pre-requisites

  • There are no pre-requisites for completing this course and students do not require a USI number.

Conflict Resolution Online Assessment

Students will be assessed through the use of online workbooks to confirm knowledge has been achieved and are provided unlimited attempts to complete the Conflict Resolution Online course.

This Conflict Resolution Online course combines plain English, videos, photos, and questioning to ensure all learners can have the best possible chance at comprehending the required knowledge and skills.

Please Note: if you require accredited training or a Conflict Resolution Statement of Attainment for the workplace, you should check with your employer or industry body to confirm Conflict Resolution Online is accepted prior to enrolment. We do not offer refunds to students who did not realise they needed an accredited Conflict Resolution certificate.

Conflict Resolution Certification

Once successfully completed, learners will be issued with a certificate of completion for Conflict Resolution. Certificates are emailed to students however hard a copy is available for an additional fee.

Students will be issued with a -

  • Certificate of completion for Conflict Resolution

Certificates are issued by TCP Training Pty Ltd (RTO ID 91118).

Please be aware Students are NOT completing a nationally recognised unit of competency and will NOT be provided with a Statement of Attainment after completing this course.

Course Enrolment

The cost for the Conflict Resolution Online course is $49.
View the Conflict Resolution Refund Policy.

     

If organising staff training, we can facilitate the Conflict Resolution Online course for groups.

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Conflict Resolution Course FAQs

How do I get my Certificate?

Once you've successfully completed your course, you will be automatically emailed your Certificate of Completion.

What are the System Requirements?

How do you get access to the course material? Once you log onto your learner portal, your course will be there. All you need to do is click START.

Do you need to download any software? No, just log in with your desktop or iPhone and you can start it straight away!

When does access expire? You will need to complete the course within 3 months of the original booking date.

Can you use Windows, Mac, Android and iPhone? YES, you can use all software. 

Are there any tests and what type of tests are they? Within the course, there is interactive modules, multiple choice and videos.

Are there any pre-requisites? NO

How do I get my certificate? Once you've successfully completed your course, you will be automatically emailed your Certificate of Completion.

What do I need to start learning?

Nothing! All you need is a computer or laptop. The latest versions of Chrome or Safari are recommend.

Why learn online?

Our online courses enable you to gain the skills and certification you need anywhere - even in the comfort of your own home. Our course content and learning management system is industry-leading, enabling you to achieve best results first time.

General Course FAQs

When is my booking confirmed?

Your booking is confirmed once we receive full payment of course fees. Unfortunately there are rare occasions where the course will sell out prior to you finalising payment.  In this situation a member of our customer service team will get in contact to organise an alternate training date.

What are your payment methods?

Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.

Can I pay my package in installments?

Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!

I want to book in multiple staff and/or want a company invoice?

We can book multiple people at once and create company invoices, even for individual students. Please just email our bookings team – bookings@tcptraining.com.

Please include the following information; the course, location and date you wish to enroll them in, full names and unique emails of those who will attend and the company's legal name, address, ABN and contact.

What if I have trouble with written/spoken english?

Most courses will permit a student to bring a friend to interpret for them during training. If you do need assistance, we ask that you contact first before booking your course so we can advise if there are any restrictions. For example, Forklift training requires students to complete all assessments in English.

If the course permits, you may bring a friend along to the course or, alternatively, you can phone the National Translation service to book an interpreter. Visit the Immigration website for more information about help with translating.

What is your COVID-19 Policy?

Following NSW Health Guidelines, TCP Training implements Policies and Procedures to help keep our community safe, for more information click here.

Can Centrelink pay for me?

What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.

Student Reviews of Courses


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