Refund Policy

New COVID - 19 precautions (as at 09/09/2022)

• TCP Training require that all students who have newly arrived into Australia to follow the guidelines that were given to them from NSW Health & to be fully vaccinated.
• Where supplies allow, TCP Training will endeavour to provide alcohol based hand sanitiser in all training rooms
• TCP Training will continue to sanitise each training room at the completion of each class, with extra measures taken for First Aid training facilities and equipment
• If you are feeling unwell, please contact our customer service team (info@tcptraining.com) to rebook your training session
• If you have tested POSITIVE for COVID-19, please contact our team URGENTLY. Please note, that we do require a negatve result to be able to reschedule you.
• TCP Training will hold all credit until a period of two (2) months after Government imposed restrictions related to COVID-19 are lifted.

General Policy

• If a class is cancelled by TCP at any time, participants have the option of rescheduling to another date or receive a full refund of the course fee paid. No further monies will be paid for any other expenses the participant has or may incur.
• Refunds requests must be applied for in writing by the student so we can verify their identity and keep a record of the request. If your refund is approved, monies will be returned to you by the means in which it was paid. If the course fee was paid by a third party, the third party will be refunded the course fee.
• No refund or exchange will be given for any goods purchased from TCP unless they are proven to be faulty.
• Students not able to pass the course due to late arrival or insufficient ID are not entitled to a refund
• You must arrive 30 minutes before the scheduled start time, courses start at the scheduled start time, late entry will not be permitted.
• Certificates cannot be issued until all AVETMISS and USI information has been confirmed (where required) and all course paperwork requirements have been completed.
• TCP Training will hold all credit until a period of two (2) months after orginal booking date.
• All courses must be completed within 3 months of the original booking date.
  
• Online Courses: Once an enrollment has been received for an online or correspondence course, no refund, transfer or cancellation is available.
• If a student is not successful in completing all assessments satisfactorily, they will need to rebook the course at a fee of $50. Please note, if this is the case, there is no eligibility for a refund. 
• If a student is unable to attend due to illness or other medical condition, they must provide a medical certificate otherwise the standard cancellation policy and rescheduling fees apply.

Cancellation Fees Public Courses:

• More than 48hr before the course start time = $20 cancellation fee per course (ie, cancellation of the RSA/RCG Combo Course will incur a $40 cancellation fee)
• Less than 48hr before the course start time = No Refund
• No Attendance = No Refund
• Late Arrival or Insufficient ID on the course date = No Refund
• All cancellation fees refer to the original booking date (ie, rescheduled courses may not be eligible for refunds)

 

Reschedule Fees Public Courses:

• More than 48hr before the course start time = $10 reschedule fee
• Less than 48hr before the course start time = 50% course fee
• Late Arrival or Insufficient ID on the course date = 50% course fee
• No Attendance = full course fee required