Refund Policy

COVID - 19 (as at 11/10/2021)

  • TCP Training require that all students who have newly arrived into Australia to self-quarantine for a minimum period of 14 days, prior to undertaking training with us.
  • Any student who have visited a named COVID19 Hotspot will be prevented from entering the training session. Please visit the NSW Health Website for the latest listing of hotspots
  • Where supplies allow, TCP Training will endeavour to provide alcohol based hand sanitiser in all training rooms
  • TCP Training will continue to sanitise each training room at the completion of each class, with extra measures taken for First Aid training facilities and equipment
  • If you are feeling unwell, please contact our customer service team (info@tcptraining.com) to rebook your training session
  • TCP Training will hold all credit until a period of two (2) months after Government imposed restrictions related to COVID-19 are lifted.

A number of venues have restricted access due to COVID19. As a result we are currently unable to offer training sessions at the following venues;

  • Miranda RSL
  • General Policy

    • If a class is cancelled by TCP at any time, participants have the option of rescheduling to another date or receive a full refund of the course fee paid. No further monies will be paid for any other expenses the participant has or may incur.
    • Refunds requests must be applied for in writing by the student so we can verify their identity and keep a record of the request. If your refund is approved, monies will be returned to you by the means in which it was paid. If the course fee was paid by a third party, the third party will be refunded the course fee.
    • No refund or exchange will be given for any goods purchased from TCP unless they are proven to be faulty.
    • Students not able to pass the course due to late arrival or insufficient ID are not entitled to a refund
    • You must arrive 30 minutes before the scheduled start time, courses start at the scheduled start time, late entry will not be permitted.
    • Certificates cannot be issued until all AVETMISS and USI information has been confirmed (where required) and all course paperwork requirements have been completed.
    • All courses must be completed within 3 months of the original booking date.
    • Online Courses: Once an enrollment has been received for an online or correspondence course, no refund, transfer or cancellation is available.
    • If a student is not successful in completing all assessments satisfactorily, they will need to rebook the course at a fee of $50. 
    • For Forklift training following re-assessment fees apply:
      • If you require more training, the fee is $150 per day
      • If you need to re-book an assessment, the fee is $200
     

    Cancellation Fees Public Courses:

    • More than 48hr before the course start time = $20 cancellation fee per course (ie, cancellation of the RSA/RCG Combo Course will incur a $40 cancellation fee)
    • Less than 48hr before the course start time = No Refund
    • No Attendance = No Refund
    • Late Arrival or Insufficient ID on the course date = No Refund
    • All cancellation fees refer to the original booking date (ie, rescheduled courses may not be eligible for refunds)

     

    Reschedule Fees Public Courses:

    • More than 48hr before the course start time = $10 reschedule fee
    • Less than 48hr before the course start time = 50% course fee
    • Late Arrival or Insufficient ID on the course date = 50% course fee
    • No Attendance = full course fee required
     

    Online Courses Refund Policy

    • Once an enrollment has been received for an online or correspondence course, no refund, transfer or cancellation is available.
     
     
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