Refund Policy

COVID - 19 (as at 04/08/2020)

• TCP Training require that all students who have newly arrived into Australia to self-quarantine for a minimum period of 14 days, prior to undertaking training with us.
• Any student who have visited a named COVID19 Hotspot will be prevented from entering the training session. Please visit the NSW Health Website for the latest listing of hotspots
• Where supplies allow, TCP Training will endeavour to provide alcohol based hand sanitiser in all training rooms
• TCP Training will continue to sanitise each training room at the completion of each class, with extra measures taken for First Aid training facilities and equipment
• If you are feeling unwell, please contact our customer service team (info@tcptraining.com) to rebook your training session
• TCP Training will hold all credit until a period of two (2) months after all Government imposed restrictions related to COVID-19 are lifted.

A number of venues have restricted access due to COVID19. As a result we are currently unable to offer training sessions at the following venues;

• Master Builders Club, Dee Why
• Miranda RSL
• Liverpool Library

General Policy

• Students who have failed to disclose their visa restrictions or have circumvented systems in place to prevent international student enrolment may not be eligible for a refund.  This will be judged on a case by case basis.
• If a class is cancelled by TCP at any time, participants have the option of rescheduling to another date or receive a full refund of the course fee paid. No further monies will be paid for any other expenses the participant has or may incur.
• Refunds requests must be applied for in writing by the student so we can verify their identity and keep a record of the request. If your refund is approved, monies will be returned to you by the means in which it was paid. If the course fee was paid by a third party, the third party will be refunded the course fee.
• No refund or exchange will be given for any goods purchased from TCP unless they are proven to be faulty.
• Students not able to pass the course due to late arrival or insufficient ID are not entitled to a refund
• You must arrive 30 minutes before the scheduled start time, courses start at the scheduled start time, late entry will not be permitted.
• Certificates cannot be issued until all AVETMISS and USI information has been confirmed (where required) and all course paperwork requirements have been completed.
• All courses must be completed within 3 months of the original booking date.
  
• Online Courses: Once an enrollment has been received for an online or correspondence course, no refund, transfer or cancellation is available.
• If a student is not successful in completing all assessments satisfactorily, they will need to rebook the course at a fee of $50. 
• For Forklift training following re-assessment fees apply:
• If you require more training, the fee is $120 per day
• If you need to re-book an assessment, the fee is $200

Cancellation Fees Public Courses:

• More than 48hr before the course start time = $20 cancellation fee per course (ie, cancellation of the RSA/RCG Combo Course will incur a $40 cancellation fee)
• Less than 48hr before the course start time = No Refund
• No Attendance = No Refund
• Late Arrival or Insufficient ID on the course date = no refund

 

Reschedule Fees Public Courses:

• More than 48hr before the course start time = $10 reschedule fee
• Less than 48hr before the course start time = 50% course fee
• Late Arrival or Insufficient ID on the course date = 50% course fee
• No Attendance = full course fee required