RCG Course Sydney
SITHGAM022 Provide responsible conduct of gambling (formally SITHGAM001)
Book your RCG course online, or for further information call 02 9232 1010 or send us a message.
Identity Requirements (Mandatory)
Students must be able to provide Valid Photo ID.
RCG Pre-requisites
- Students must ensure they have never held the RCG qualification, or it has expired the full 5 years. Students with existing competency cannot receive a new interim certificate nor a full refund if found on the day of training.
- Students must be at least 16 years old at the time at the time of sitting the course, however, cannot use certification until 18 years old.
- Students must have at least a basic understanding of English to be permitted into class.
- Students will need a USI number to complete the course. To apply for a USI or find your number, visit https://www.usi.gov.au/.
RCG Course Details
If you are looking for work in any establishment that provides Gambling Services in NSW, it is a government requirement for you to have completed a Liquor and Gaming NSW approved Provide Responsible Gambling Services (RCG) course.
Want to complete the RSA & RCG Course in 1 Day? Enrol into the RSA & RCG Course.
During this program, you will learn the knowledge and skill associated with the responsible conduct of gambling (RCG), which is ideal for gaming room attendants, casino workers, licensees, managers and security officers.
The RCG course will include information about:
- Legislative framework
- Gambling guidelines
- Gambling impact on families and communities
- Implementing workplace rules
- Identifying potential gambling addictions
- Strategies to prevent addiction
Liquor & Gaming will notify you when your card is about to expire. For information on renewals, see https://www.liquorandgaming.nsw.gov.au/working-in-the-industry/training-to-work-in-the-industry/competency-cards/nsw-competency-card-renewals?
Legislation requires refresher training every five (5) years for NSW. You can renew your photo competency card with Liquor and Gaming NSW directly in the last 90 days before your current card expires by completing the online refresher training.
Training Program
- All students must have valid photo ID on the day of training.
- Training must be conducted over a minimum period of 6 hours not including breaks.
- A Liquor and Gaming Interim Certificate will be issued to students if they satisfactorily complete all assessments, demonstrating competency in the program via email.
- Due to RCG being a Government Initiative, students will have to complete ALL training hours required. Insufficient ID and being over 10 minutes late (including from lunch breaks) will automatically deem the student ineligible to start the course on that date. Students will need to contact our office to rebook and process any relevant rescheduling fee in line with our policy.
- Liquor and Gaming require students to complete an online assessment that will be emailed to them after course completion. This must be completed before Liquor and Gaming will issue an interim certificate.
RCG Assessment
Within the 6 hours of the accredited course, students will be required to complete multiple choice questions, short answer questions and a verbal assessment in English throughout the day. Students will receive lunch breaks which is not included in the 6 hours and please note, lunch is not provided. Students are offered multiple opportunities to demonstrate their knowledge and skills throughout the course to deem them competent across the unit.
There are 3 components to this RCG program:
- Theoretical training in the classroom (Multiple Choice & Short Answer)
- Practical training in the classroom (Verbal Roleplay)
- Assessment for both knowledge and skills
- Online assessment after course completion required by Liquor and Gaming (you will receive a link to this via text and email after course)
This RCG course combines plain English, videos, photos, and questioning to ensure all learners can have the best possible chance at comprehending the required knowledge and skills.
Assessments MUST be completed in English and with no further assistance. If you believe you will need assistance due to your Language, Literacy or Numeracy skills, please contact our office on 02 9232 1010 to discuss your training needs.
If a student is not successful in completing all assessments satisfactorily, they will need to rebook the RCG course at a $50 NYC Fee.
RCG Certification
Once student is deemed competent, they will be issued a SOA (Statement of Attainment) within 24 hours of the training (may take longer on weekends)
Students will be issued with a Statement of Attainment for:
- SITHGAM022 Provide responsible conduct of gambling (formally SITHGAM001)
Students must complete an online assessment issued by Liquor and Gaming after the course before they can receive their Interim RCG certificate.
The interim certificate can be used to commence work and is valid for 90 days. After 90 days, an RCG competency card must be presented to work in any licenced premise. These are only valid in NSW.
To obtain the RCG competency card, the Interim RCG certificate is to be taken to a registered Service NSW office to apply: https://www.service.nsw.gov.au/service-centre.
For any lost, stolen or replacement RCG Cards, please contact Liquor and Gaming on 1300 024 720.
Course Enrolment
The cost for the RCG course is $150.
View the RCG Refund Policy.
Courses are subject to a $10 non-refundable enrolment fee.
TCP Training is not registered with CRICOS however all one day courses are excluded from CRICOS.
If organising staff training or onsite training, we can facilitate the RCG course nationally. You can also request to enrol staff using a company invoice.
Book NowRCG Training Locations
The RCG course is delivered at the following Sydney and Central Coast training locations -
- TCP Training Pty Ltd,
Suite 1, Level 7 Dymocks Building, 428 George Street,
Sydney NSW 2000
- The Builders Club,
18 Fisher Rd, Dee Why NSW 2099
- Miranda Diggers RSL,
615 Kingsway, Miranda NSW 2228
- 43 Hunter St, Parramatta NSW 2150
For directions, transport and parking information, please visit the Sydney Training Locations page.
RCG FAQs
- How do I get my interim certificate?
You must complete an online quiz that will be emailed to you by Liquor and Gaming. This is not a test made by us and a requirement of Liquor and Gaming NSW.
- How long does it take to get my certificate?
At the successful completion of your Course you will receive an Interim Certificate from Liquor & Gaming NSW.
You will need to take your Interim Certificate to Service NSW, with 100 points of ID, to apply for your competency card.
Your competency card will be sent in the mail 2 weeks after you applied.
- Can I still work while I am waiting for my competency card?
You can work once you have received your interim certificate for 90 days.
- Do other states recognise NSW RCG?
Currently RCG trained in NSW is recognised in most other states of Australia using a digital Statement of Attainment.
General Course FAQs
- When is my booking confirmed?
Your booking is confirmed once we receive full payment of course fees. Unfortunately there are rare occasions where the course will sell out prior to you finalising payment. In this situation a member of our customer service team will get in contact to organise an alternate training date.
- What are your payment methods?
Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.
- Can I pay my package in installments?
Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!
- I want to book in multiple staff and/or want a company invoice?
We can book multiple people at once and create company invoices, even for individual students. Please just email our bookings team – bookings@tcptraining.com.
Please include the following information; the course, location and date you wish to enroll them in, full names and unique emails of those who will attend and the company's legal name, address, ABN and contact.
- What if I have trouble with written/spoken english?
Most courses will permit a student to bring a friend to interpret for them during training. If you do need assistance, we ask that you contact first before booking your course so we can advise if there are any restrictions. For example, Forklift training requires students to complete all assessments in English.
If the course permits, you may bring a friend along to the course or, alternatively, you can phone the National Translation service to book an interpreter. Visit the Immigration website for more information about help with translating.
- What is your COVID-19 Policy?
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Following NSW Health Guidelines, TCP Training implements Policies and Procedures to help keep our community safe, for more information click here.
- Can Centrelink pay for me?
What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.
