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WANT TO COMPLETE THE RCG & RSA IN ONE DAY, PLUS SAVE $40? Go to the RSA & RCG Course page and book to save $15 if you complete both courses in one day.
If you are looking for work in any establishment that provides Gambling Services in NSW, it is a government requirement for you to have completed a Liquor and Gaming NSW approved RCG course.
Provide Responsible Gambling Services is also commonly known as Responsible Conduct of Gambling or 'RCG'. We do refer to RCG as most people including Liquor and Gaming NSW still call it this.
This RCG course is required for people working in an environment where gambling occurs, including:
- Gaming room attendants
- Casino workers
- Security Officers
We offer a fun and informative one day RCG course that will provide you with the knowledge and skills to obtain a NSW RCG certificate, allowing you to apply for your RCG photo card.
You will learn about the effects that gambling can have on individuals, families & the community. You will also learn how to implement workplace rules as well as how to spot individuals with gambling addictions.
If organising staff training or onsite training, we can facilitate the RCG course nationally.
The Office of Liquor, Gaming and Racing (OLGR) is a government body which enforces regulation & legislation of the liquor, gaming, wagering, casino and registered clubs sectors in NSW. OLGR legislation requires refresher training every five years. You can renew your photo competency card with OLGR directly in the last 90 days before your current card expires by completing the online refresher training.
For information on OLGR see https://www.liquorandgaming.nsw.gov.au/
During this RCG course, you will learn the knowledge and skill associated with the responsible gambling services.
The RCG course will include information about:
- Legislative framework
- Gambling guidelines
- Strategies to prevent addiction
Students will need to bring a form of photo ID, a pen & paper if desired & comfortable clothing
We have RCG courses available most days of the week in our Sydney training centre (Dymocks Building, Suite 1, Level 7 George Street, Sydney, 2000) with additional RCG courses available in Miranda (615 The Kingsway).
There are 3 components to this program:
- Theory training in the classroom
- Practical training in the classroom
- Assessment for both knowledge and skills
The classroom session is a 6hr program with a morning tea and lunch break (lunch not provided) on top. See what happens in this RCG course through our Vimeo page
You have to be a minimum of 16 years to complete this course, however, you can not use this qualification until you are 18 years of age.
This RCG course combines plain English, videos, photos, and questioning to ensure all learners are able to have the best possible chance at comprehending the required knowledge and skills. If you believe you will need assistance to complete the RCG course due to your Language, Literacy or Numeracy skills, please contact our office on 02 9232 1010 to discuss your training needs.
Please Note: Students will need their USI to complete the course. If you are unsure if you have a USI or to apply for one, please visit: https://www.usi.gov.au/
Throughout the day students will complete a multiple choice and short answer paper based test which will confirm the knowledge and skills that have been achieved to demonstrate competency across the unit.
Students are offered multiple opportunities to demonstrate knowledge and skills throughout the RCG course through role play and assessment.
If a student is not successful in completing all assessments satisfactorily, they will need to rebook the RCG course at the full course fee.
Once a competent mark is awarded, learners will be issued with a Statement of Attainment for SITHGAM001 Provide Responsible Gambling Services via email. This Unit of Competency is Nationally Recognised Training from the Hospitality Training Package.
RCG course certificates are emailed to students however hard copy is available for additional fee.
Student will also be provided with a temporary / interim RCG certificate issued by Liquor and Gaming NSW. This can be used to commence work and is valid for 90 days. After 90 days, an RCG competency card must be presented to work in any licenced premise. When your competency card is due to expire you will receive an email from OLGR to complete a refresher course
To obtain the RCG competency card, the interim RCG certificate is to be taken to a registered Services NSW office to apply.
- Are other states RSA's Recognised in NSW?
Currently RSA trained in NSW is recognised in most other states of Australia.
- Can I still work while I am waiting for my Competency card?
You can once you have received your interim certificate.
- Do I need RSA and RCG outside of NSW?
An OLGR Competency Card for RSA and RCG is mandatory in NSW. The RSA SITHFAB002 Statement of Attainment is a nationally recognised unit of competency, this is accepted in WA, NT & SA. In Queensland a QLD OLGR RSA certificate is mandatory. In Victoria & Tasmania you must have a Certificate issued from an RTO approved in that state therefore in all those states you will need to attend another course. Expiring certificates: All RSA/RCG certs that were issued before 2013 have expired. Avoid the fine and get recertified.
- How long does it take to get my Certificate?
If the course is taken online, you can download your Certificate of Attainment instantly upon completion of the course. This is for the following states:
- Northern Territory
- South Australia
- Western Australia
If your RSA is for New South Wales, you will receive the following:
- RSA National Statement of Attainment - upon completion
- NSW OLGR Interim Certificate - upon completion
- RSA Competency Photo Card - collect at Australia Post
- Can Centrelink pay for me?
What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.
- Can I pay my package in installments?
Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!
- What if I have trouble with written/spoken english for a Course?
Most courses will permit a student to bring a friend to interpret for them during training. If you do need assistance, we ask that you contact first before booking your course so we can advise if there are any restrictions. For example, Forklift training requires students to complete all assessments in English.
If the course permits, you may bring a friend along to the course or, alternatively, you can phone the National Translation service to book an interpreter. Visit the Immigration website for more information about help with translating.
- What payment methods do you accept?
Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.
- When is my booking confirmed?
Your booking is confirmed once we receive full payment of course fees. Unfortunately there are rare occasions where the course will sell out prior to you finalising payment. In this situation a member of our customer service team will get in contact to organise an alternate training date.
The cost for this RCG course is $120 per person.
The RCG course is delivered in Sydney & Miranda for public.
We also provide an RSA Course if required.
We also provide an RSA and RCG Combo Course if required.