Technology Policy and Guide
We’re here to support you with the tools and tips you need for a smooth online or virtual training experience.
IT Support & Troubleshooting
- You must:
-
- Test technology before video calls
- Check technology requirements/recommendations before booking
- Be respectful of our staff
- Try to troubleshoot
- Our team will:
- Try to offer support over the phone
- Rebook virtual workshops
- Recommend and outline technology requirements
- Offer alterative training pathways
Login / Access
Do you have the correct log in details?
- You can:
-
- Check your booking confirmation email for log in details
- Reset your password on log in page
- Check your junk emails
- Our Team can:
-
- Confirm log in details
- Reset password
- Unlock account
- Resend link
Connectivity
Do you have stable internet?
- You can:
-
- Check Wifi
- Restart router
- Use Mobile Data
- Restart device
- Our Team can:
-
- Rebook your virtual workshop
Audio / Video
Is your microphone and camera working?
- You can:
-
- Check if device is plugged in
- Unplug and re-plug device
- Test if other app works
- Update drivers or plug ins
- Restart device/s
- Our Team can:
-
- Rebook your virtual workshop
Content Playback
Is the online content loading?
- Our Team can:
-
- Offer face-to-face course instead
- You can:
-
- Try a different browser
- Try on different device (computers are recommended device)
- Restart the device
