Technology Policy and Guide

We’re here to support you with the tools and tips you need for a smooth online or virtual training experience.


IT Support & Troubleshooting

You must:
  • Test technology before video calls
  • Check technology requirements/recommendations before booking
  • Be respectful of our staff
  • Try to troubleshoot
Our team will:
  • Try to offer support over the phone
  • Rebook virtual workshops
  • Recommend and outline technology requirements
  • Offer alterative training pathways

Login / Access

Do you have the correct log in details?

You can:
  • Check your booking confirmation email for log in details
  • Reset your password on log in page
  • Check your junk emails
Our Team can:
  • Confirm log in details
  • Reset password
  • Unlock account
  • Resend link

Connectivity

Do you have stable internet?

You can:
  • Check Wifi
  • Restart router
  • Use Mobile Data
  • Restart device
Our Team can:
  • Rebook your virtual workshop

Audio / Video

Is your microphone and camera working?

You can:
  • Check if device is plugged in
  • Unplug and re-plug device
  • Test if other app works
  • Update drivers or plug ins
  • Restart device/s
Our Team can:
  • Rebook your virtual workshop

Content Playback

Is the online content loading?

Our Team can:
  • Offer face-to-face course instead
You can:
  • Try a different browser
  • Try on different device (computers are recommended device)
  • Restart the device
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