Course FAQs

What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.

Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!

Most courses will permit a student to bring a friend to interpret for them during training. If you do need assistance, we ask that you contact first before booking your course so we can advise if there are any restrictions. For example, Forklift training requires students to complete all assessments in English.

If the course permits, you may bring a friend along to the course or, alternatively, you can phone the National Translation service to book an interpreter. Visit the Immigration website for more information about help with translating.

Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.

Your booking is confirmed once we receive full payment of course fees. Unfortunately there are rare occasions where the course will sell out prior to you finalising payment.  In this situation a member of our customer service team will get in contact to organise an alternate training date.

Yes, we have a great range of affordable work gear including, boots && glasses. You can order these online here or at our City CBD training centre.

This card does not expire, however if you have not worked on a construction for 2 years or more, SafeWork NSW recommends attending a course to update your skills and knowledge.

For all courses it is essential to provide photo ID (i.e. Passport, Drivers licence, Photo ID card, Student Card), however, the White Card and Forklift course requires 100 points of ID.

The acceptable documents for 100 points of ID are listed in the table below and contain both primary and secondary documents. You can provide only one (1) primary document with secondary documents to form 100 points. Alternatively, you can provide a combination of secondary documents to form 100 points. The combination of documents must contain a date of birth, current residential address, photograph and signature. Please bring original evidence of identity documents with you. Certified copies will not be accepted.

If you are unable to provide the correct ID, by law, you will not be permitted into the course.

As of the 1st of September 2012, the General Induction Card is recognised nationally.

You can complete an application form (Replacement of a SafeWork NSW Construction Induction Card, form number ACC06) and submit to SafeWork NSW with the associated fee of $30, together with proof of training details, identification and a signed statutory declaration. Further information can be found on SafeWork NSW’s website or phone 131 050.

You will need to contact WorkSafe VIC via their website or phone 1800 136 089. There will be a fee for a replacement card

Previously, participants who completed the WHS Induction course were issued with a “green card”. With legislation changes, participants are now issued with a “white card”.

Currently RSA trained in NSW is recognised in most other states of Australia. 

You can once you have received your interim certificate.

An OLGR Competency Card for RSA and RCG is mandatory in NSW. The RSA SITHFAB002 Statement of Attainment is a nationally recognised unit of competency, this is accepted in WA, NT & SA. In Queensland a QLD OLGR RSA certificate is mandatory. In Victoria & Tasmania you must have a Certificate issued from an RTO approved in that state therefore in all those states you will need to attend another course. Expiring certificates: All RSA/RCG certs that were issued before 2013 have expired. Avoid the fine and get recertified.

If the course is taken online, you can download your Certificate of Attainment instantly upon completion of the course. This is for the following states:

• Northern Territory
• Queensland
• South Australia
• Western Australia

If your RSA is for New South Wales, you will receive the following:

• RSA National Statement of Attainment - upon completion
• NSW OLGR Interim Certificate - upon completion
• RSA Competency Photo Card - collect at Australia Post

NSW does not accept certificates from another State.

You can once you have received your interim certificate.

An OLGR Competency Card for RSA and RCG is mandatory in NSW. The RSA SITHFAB002 Statement of Attainment is a nationally recognised unit of competency, this is accepted in WA, NT & SA. In Queensland a QLD OLGR RSA certificate is mandatory. In Victoria & Tasmania you must have a Certificate issued from an RTO approved in that state therefore in all those states you will need to attend another course. Expiring certificates: All RSA/RCG certs that were issued before 2013 have expired. Avoid the fine and get recertified.

At the successful completion of your Course you will recieve an Interim Certificate from Liquor & Gaming NSW.

You will need to take your Interim Certificate to Service NSW, with 100 points of ID, to apply for your comptency card.

Your competency card will be sent in the mail 2 weeks after you applied.

Once you've successfully completed your course, you will be automatically emailed your Certificate of Completion.

How do you get access to the course material? Once you log onto your learner portal, your course will be there. All you need to do is click START.

Do you need to download any software? No, just log in with your desktop or iPhone and you can start it straight away!

When does access expire? You will need to complete the course within 3 months of the original booking date.

Can you use Windows, Mac, Android and iPhone? YES, you can use all software. 

Are there any tests and what type of tests are they? Within the course, there is interactive modules, multiple choice and videos.

Are there any pre-requisites? NO

How do I get my certificate? Once you've successfully completed your course, you will be automatically emailed your Certificate of Completion.

Nothing! All you need is a computer or laptop. The latest versions of Chrome or Safari are recommend.

Our online courses enable you to gain the skills and certification you need anywhere - even in the comfort of your own home. Our course content and learning management system is industry-leading, enabling you to achieve best results first time.

You are not legally required to complete a resuscitation course each year. It is recommended, however, by the Australian Resuscitation Council. By taking a course every year, you will be able to demonstrate your resuscitation skills on a regular basis. Depending on which industry you work in, you may be required to take an annual CPR refresher course in order to comply with industry regulations or licensing requirements. TCP recommends that you do a refresher course every year so that you can keep up with any new techniques that are introduced and to ensure that you can effectively perform resuscitation.

Yes, first aid knowledge and skills are frequently changed so you need to complete a new course to ensure you are up to date with any changes.

Unfortunately no, you will need to complete another first aid course.

Previously, the Senior First Aid course was approved by SafeWork NSW for delivery. Now, first aid approval is only issued to Registered Training Organisations (RTO) by each state’s registering body. The most current version of the course is titled Provide First Aid HLTAID003.

It is a requirement in most states and territories that a workplace first aider must renew their first aid certificate at least every three years to ensure that first aid skills are current.

If you are not permitted to progress to assessment after the two training days, additional training days cost $120 per day. If you were not successful in completing the final assessment with SafeWork NSW, the re-booking for an additional assessment is $200.

Once you have passed your assessment, you will need to pay a fee to Australia Post for your licence card. You can view the most current prices here on the SafeWork NSW site.

Yes, you will need to renew your license every 5 years.

This depends on how long ago your license expired … if your license expired less than 12 months ago, you need to contact SafeWork NSW. If your license expired more than 12 months ago, you will need to take the course again.

The course will take 3 days to complete … there are two consecutive days of training which take place on either Tuesday and Wednesday or Thursday and Friday every week. The third day is an assessment day which takes place on Mondays. 

The course will cost you $450.

For all courses it is essential to provide photo ID (i.e. Passport, Drivers licence, Photo ID card, Student Card), however, the White Card and Forklift course requires 100 points of ID.

The acceptable documents for 100 points of ID are listed in the table below and contain both primary and secondary documents. You can provide only one (1) primary document with secondary documents to form 100 points. Alternatively, you can provide a combination of secondary documents to form 100 points. The combination of documents must contain a date of birth, current residential address, photograph and signature. Please bring original evidence of identity documents with you. Certified copies will not be accepted.

If you are unable to provide the correct ID, by law, you will not be permitted into the course.

We understand you may be an experienced driver however, SafeWork NSW does not currently recognize a license from outside of Australia. Therefore, you will be required to attend the course to gain a NSW Forklift license.

An LF license allows you to operate any and every Forklift with the exception of an Order Picker or Stock Picker Forklift, whether it be a high reach or a low reach vehicle.

Our training venue for Forklift is 1 Cowper Street, Granville NSW 2142. It's about a 5 minute walk from the train station.

Participants must have white card prior the attending training.

The SafeWork NSW TCWT Card is deemed as a Perpetual Licence. For more information related to the SafeWork NSW TCWT Card, please visit SafeWork NSW Website

A Statement of Completion (SOC) is valid for 90 days. This allows individuals to work & gain experience within this time period. Note your SOC must be in date to undertake the practical assessment on a live worksite.

Traffic Controllers gain the skills & knowledge to stop/direct road users using a stop/slow bat and understand stopping sight distances. If you are new to the industry, we recommend undertaking the Combo course to further increase prospects of employment.

Individuals will gain the ability to set up and close down traffic control devices & signage according to a nominated TCGS/TCP, to WHS and legislative requirements. This training is suited to those who have Traffic Controller experience and wish to further their career within the traffic control/management industry.

If your SOC has passed its 90 day period of validity, you can no longer use this for work purposes and finalise your assessment. Please contact SafeWork NSW via email - tacs@safework.nsw.gov.au.

To consider an SOC extension for each applicant the request must be sent from the applicant. The applicant should provide the following details:

• Fulle Name
• Date of Birth
• Screen shot which shows the course, applicant details, the RTO and expiry date
• Detail what prevented the applicant completing the assessments and if approval is granted what action will they take to complete the assessment within 30 days

Please contact SafeWork NSW on 13 10 50 or email licensing@safework.nsw.gov.au

Once a student completes their final practical assessment successfully, the SafeWork NSW TCWT Card can take up to 6weeks to arrive in the post from SafeWork NSW.