Course FAQs

Your booking is confirmed once we receive full payment of course fees. Unfortunately there are rare occasions where the course will sell out prior to you finalising payment.  In this situation a member of our customer service team will get in contact to organise an alternate training date.

Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.

Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!

We can book multiple people at once and create company invoices, even for individual students. Please just email our bookings team – bookings@tcptraining.com.

Please include the following information; the course, location and date you wish to enroll them in, full names and unique emails of those who will attend and the company's legal name, address, ABN and contact.

Most courses will permit a student to bring a friend to interpret for them during training. If you do need assistance, we ask that you contact first before booking your course so we can advise if there are any restrictions. For example, Forklift training requires students to complete all assessments in English.

If the course permits, you may bring a friend along to the course or, alternatively, you can phone the National Translation service to book an interpreter. Visit the Immigration website for more information about help with translating.

Following NSW Health Guidelines, TCP Training implements Policies and Procedures to help keep our community safe, for more information click here.

What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.

This course is non-accredited and rather a skills course.

Yes! We strongly believe practical learning is the best learning. You will be making coffees on the machines after a brief theory introduction.

You will learn a bit of Latte Art, but it is not a huge focus. Ask the trainer at the start of the course if that interests you.

Previously, the Senior First Aid course was approved by SafeWork NSW for delivery. Now, first aid approval is only issued to Registered Training Organisations (RTO) by each state’s registering body. The most current version of the course is titled Provide First Aid HLTAID003.

Unfortunately, you do have to complete a few hours of online study to receive your certificate so this should be considered before booking the course. As the online section is accessed through our online portal so you can complete it on your;

It is a requirement in most states and territories that a workplace first aider must renew their first aid certificate at least every three years to ensure that first aid skills are current.

You are not legally required to complete a resuscitation course each year. It is recommended, however, by the Australian Resuscitation Council. By taking a course every year, you will be able to demonstrate your resuscitation skills on a regular basis. Depending on which industry you work in, you may be required to take an annual CPR refresher course in order to comply with industry regulations or licensing requirements. TCP recommends that you do a refresher course every year so that you can keep up with any new techniques that are introduced and to ensure that you can effectively perform resuscitation.

Yes, first aid knowledge and skills are frequently changed so you need to complete a new course to ensure you are up to date with any changes.

If you completed the practical section less than three (3) months ago, you can simply log back onto your account by clicking “Course Login” at the top right hand corner of our website. If you forgot your login details, you can reset them or contact our Customer Service team for assistance.

Otherwise, if it has been longer than three (3) months, the course is no longer valid and you cannot receive your certification.

The Food Safety Supervisor Course involves more content, and you receive a hardcopy Food Safety Certificate on the same day. This can make you more employable and valuable in the workplace.

This is counted as a refresher course! You simply complete the course again, however you will be able to complete it quicker as you already have experience.

You will receive your Statement of Attainment via email the same day.

There is no specific timeframe or refresher period however the Australian New Zealand Food Standard code 3.2.2A FOOD SAFTEY MANAGEMENT TOOLS recommends regular refresher training. Your employer/workplace may have a specific timeframe of their choosing, so we would recommend consulting them.

This is counted as a refresher course! You simply complete the course again, however you will be able to complete it quicker as you already have experience.

No! the Food Safety Supervisor course includes the Food Hygiene qualification and makes you more employable!

No, all the training is done in our venues so that you can receive your certification the day of the training.

All of our trainers are current and up to date with their own Food Safety Supervisor Certifications.

You will get your NSW Food Authority Food Safety Supervisor certificate issued the same day as a hard copy. You will receive your Statement of Attainment via email the same day as well.

Every five years you will have to complete the course again to refresh your qualification and stay relevant.

Once you've successfully completed your course, you will be automatically emailed your Certificate of Completion.

How do you get access to the course material? Once you log onto your learner portal, your course will be there. All you need to do is click START.

Do you need to download any software? No, just log in with your desktop or iPhone and you can start it straight away!

When does access expire? You will need to complete the course within 3 months of the original booking date.

Can you use Windows, Mac, Android and iPhone? YES, you can use all software. 

Are there any tests and what type of tests are they? Within the course, there is interactive modules, multiple choice and videos.

Are there any pre-requisites? NO

How do I get my certificate? Once you've successfully completed your course, you will be automatically emailed your Certificate of Completion.

Nothing! All you need is a computer or laptop. The latest versions of Chrome or Safari are recommend.

Our online courses enable you to gain the skills and certification you need anywhere - even in the comfort of your own home. Our course content and learning management system is industry-leading, enabling you to achieve best results first time.

• Windows and Mac Computers, iPads, Tablets, Android and iPhones can all be used to undertake online courses.
• On computers and tablets, the latest version of Chrome, Firefox or Safari is recommended. Microsoft Edge is not currently supported.
• On iPhone the system needs to be iOS11 or higher and we recommend using Safari.
• On Android phone we recommend using Chrome.

You must complete an online quiz that will be emailed to you by Liquor and Gaming. This is not a test made by us and a requirement of Liquor and Gaming NSW.

At the successful completion of your Course you will receive an Interim Certificate from Liquor & Gaming NSW.

You will need to take your Interim Certificate to Service NSW, with 100 points of ID, to apply for your competency card.

Your competency card will be sent in the mail 2 weeks after you applied.

You can work once you have received your interim certificate for 90 days.

Currently RCG trained in NSW is recognised in most other states of Australia using a digital Statement of Attainment.

Unfortunately not, the RSA course is a theoretical course with practical role play involved. You will not handle alcohol in the course. At your place of work, they will be able to train you in making drinks. Different places, generally have different ways of pour drinks etc and will be able to show you. You will be required to have your RSA however.

If your interim certificate expired, you can no longer work using that certificate. You can still take it to Service NSW to get the competency card. If you complete the training again after the 90 days expiry, you cannot receive a new interim certificate.

If the course is taken online, you can download your Certificate of Attainment instantly upon completion of the course. This is for the following states:

• Northern Territory
• Queensland
• South Australia
• Western Australia

If your RSA is for New South Wales, you will receive the following:

• RSA National Statement of Attainment - upon completion
• NSW OLGR Interim Certificate - upon completion
• RSA Competency Photo Card - collect at Australia Post

You can work once you have received your interim certificate for 90 days.

No it doesn’t, this course is only the RSA - Provide responsible service of alcohol. We do offer the RCG - Provide responsible conduct of gambling as another course or even as a same day course. The courses do cover separate topics and are required by law to be six (6) hours long excluding break.

Currently RSA trained in NSW is recognised in most other states of Australia using a digital Statement of Attainment. We do offer a card upgrade that you can purchase to receive a much more durable and accessible plastic card.

Unfortunately not, the RSA course is a theoretical course with practical role play involved. You will not handle alcohol in the course. At your place of work, they will be able to train you in making drinks. Different places, generally have different ways of pour drinks etc and will be able to show you. You will be required to have your RSA however.

If your interim certificate expired, you can no longer work using that certificate. You can still take it to Service NSW to get the competency card. If you complete the training again after the 90 days expiry, you cannot receive a new interim certificate.

If the course is taken online, you can download your Certificate of Attainment instantly upon completion of the course. This is for the following states:

• Northern Territory
• Queensland
• South Australia
• Western Australia

If your RSA is for New South Wales, you will receive the following:

• RSA National Statement of Attainment - upon completion
• NSW OLGR Interim Certificate - upon completion
• RSA Competency Photo Card - collect at Australia Post

You can work once you have received your interim certificate for 90 days.

No it doesn’t, this course is only the RSA - Provide responsible service of alcohol. We do offer the RCG - Provide responsible conduct of gambling as another course or even as a same day course. The courses do cover separate topics and are required by law to be six (6) hours long excluding break.

Currently RSA trained in NSW is recognised in most other states of Australia using a digital Statement of Attainment. We do offer a card upgrade that you can purchase to receive a much more durable and accessible plastic card.

Participants must have white card prior the attending training.

TCP Training is not registered with CRICOS however, the Traffic Controller Combo course is subject to CRICOS requirements. Please note, student Visa's cannot complete the combo course. For other Visa's, we recommend contacting Affrim training to check, or searching for a CRICOS registered RTO -https://cricos.education.gov.au

Once a student completes their final practical assessment successfully, the SafeWork NSW TCWT Card can take up to 6 weeks to arrive in the post from SafeWork NSW.

A Statement of Completion (SOC) is valid for 90 days. This allows individuals to work & gain experience within this time period. Note your SOC must be in date to undertake the practical assessment on a live worksite.

If your SOC has passed its 90-day period of validity, you can no longer use this for work purposes and finalise your assessment. Please contact SafeWork NSW via email - tacs@safework.nsw.gov.au.

To consider an SOC extension for each applicant the request must be sent from the applicant. The applicant should provide the following details:

• Fulle Name
• Date of Birth
• Screen shot which shows the course, applicant details, the RTO and expiry date
• Detail what prevented the applicant completing the assessments and if approval is granted what action will they take to complete the assessment within 30 days

The SafeWork NSW TCWT Card is deemed as a Perpetual Licence. For more information related to the SafeWork NSW TCWT Card, please visit SafeWork NSW Website.

Please contact SafeWork NSW on 13 10 50 or email licensing@safework.nsw.gov.au.

Traffic Controllers gain the skills & knowledge to stop/direct road users using a stop/slow bat and understand stopping sight distances. We offer the Combo course which can increase your prospects of employment.

Individuals will gain the ability to set up and close down traffic control devices & signage according to a nominated TCGS/TCP, to WHS and legislative requirements. This training is suited to those who have Traffic Controller experience and wish to further their career within the traffic control/management industry.

For all courses it is essential to provide photo ID (i.e. Passport, Drivers licence, Photo ID card, Student Card), however, the White Card and Forklift course requires 100 points of ID.

The acceptable documents for 100 points of ID are listed in the table below and contain both primary and secondary documents. You can provide only one (1) primary document with secondary documents to form 100 points. Alternatively, you can provide a combination of secondary documents to form 100 points. The combination of documents must contain a date of birth, current residential address, photograph and signature. Please bring original evidence of identity documents with you. Certified copies will not be accepted.

If you are unable to provide the correct ID, by law, you will not be permitted into the course.

You can complete an application form (Replacement of a SafeWork NSW Construction Induction Card, form number ACC06) and submit to SafeWork NSW with the associated fee of $30, together with proof of training details, identification, and a signed statutory declaration. Further information can be found on SafeWork NSW’s website or phone 131 050.

You will need to contact WorkSafe VIC via their website or phone 1800 136 089. There will be a fee for a replacement card.

As of the 1st of September 2012, the General Induction Card is recognised nationally.

Previously, participants who completed the WHS Induction course were issued with a “green card”. With legislation changes, participants are now issued with a “white card”.

This card does not expire, however if you have not worked on a construction for 2 years or more, SafeWork NSW recommends attending a course to update your skills and knowledge.

No, you are not required to bring any PPE, only yourself and your ID. If you are looking for some PPE, we have very limited steel cap boots that can be purchased from our Sydney CBD location.

We are not registed with CRICOS, however the White Card is exempt from CRICOS registration, therefore Student Visa Holders are able to undertake this training

You must provide valid photo ID on the day of training.

You will have to contact WorkSafe VIC - https://www.worksafe.vic.gov.au

Previously, participants who completed the WHS Induction course were issued with a “red card”. With legislation changes, participants are now issued with a “white card”.

As of the 1st of September 2012, the General Induction Card is recognised nationally.

This card does not expire, however if you have not worked on a construction for 2 years or more, SafeWork NSW recommends attending a course to update your skills and knowledge.

You will receive your Statement of Attainment with 24 hours which you can work using.