Course FAQs


Learn more about Online Courses and Short Courses in Sydney with TCP Training.


General

When is my booking confirmed?

Your booking is confirmed once we receive full payment of course fees. Unfortunately there are rare occasions where the course will sell out prior to you finalising payment.  In this situation a member of our customer service team will get in contact to organise an alternate training date.

What are your payment methods?

Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.

Can I pay my package in installments?

Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!

I want to book in multiple staff and/or want a company invoice?

We can book multiple people at once and create company invoices, even for individual students. Please just email our bookings team – bookings@tcptraining.com.

Please include the following information; the course, location and date you wish to enroll them in, full names and unique emails of those who will attend and the company's legal name, address, ABN and contact.

What if I have trouble with written/spoken english?

Most courses will permit a student to bring a friend to interpret for them during training. If you do need assistance, we ask that you contact first before booking your course so we can advise if there are any restrictions. For example, Forklift training requires students to complete all assessments in English.

If the course permits, you may bring a friend along to the course or, alternatively, you can phone the National Translation service to book an interpreter. Visit the Immigration website for more information about help with translating.

What is your COVID-19 Policy?

Following NSW Health Guidelines, TCP Training implements Policies and Procedures to help keep our community safe, for more information click here.

Can Centrelink pay for me?

What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.


Barista

Is this course accredited?

This course is non-accredited and rather a skills course.

Will I get to use the machines?

Yes! We strongly believe practical learning is the best learning. You will be making coffees on the machines after a brief theory introduction.

Will we learn Latte Art?

You will learn a bit of Latte Art, but it is not a huge focus. Ask the trainer at the start of the course if that interests you.


First Aid

What is the difference between Apply First Aid and Senior First Aid?

Previously, the Senior First Aid course was approved by SafeWork NSW for delivery. Now, first aid approval is only issued to Registered Training Organisations (RTO) by each state’s registering body. The most current version of the course is titled Provide First Aid HLTAID003.

What if I do not have access to a computer?

Unfortunately, you do have to complete a few hours of online study to receive your certificate so this should be considered before booking the course. As the online section is accessed through our online portal so you can complete it on your;

  • friend’s computer,
  • library computer,
  • work computer and
  • partially on your phone - certain questions require computer access
  • Why does my Certificate need to be renewed every three years?

    It is a requirement in most states and territories that a workplace first aider must renew their first aid certificate at least every three years to ensure that first aid skills are current.

    Do I have to do a Resuscitation Course every year?

    You are not legally required to complete a resuscitation course each year. It is recommended, however, by the Australian Resuscitation Council. By taking a course every year, you will be able to demonstrate your resuscitation skills on a regular basis. Depending on which industry you work in, you may be required to take an annual CPR refresher course in order to comply with industry regulations or licensing requirements. TCP recommends that you do a refresher course every year so that you can keep up with any new techniques that are introduced and to ensure that you can effectively perform resuscitation.

    I completed a First Aid Certificate a few years ago, do I have to do the whole Course again?

    Yes, first aid knowledge and skills are frequently changed so you need to complete a new course to ensure you are up to date with any changes.

    I didn't finish the online section before the training, what do I do?

    If you completed the practical section less than three (3) months ago, you can simply log back onto your account by clicking “Course Login” at the top right hand corner of our website. If you forgot your login details, you can reset them or contact our Customer Service team for assistance.

    Otherwise, if it has been longer than three (3) months, the course is no longer valid and you cannot receive your certification.


    Food Hygiene

    What is the difference between the Food Safety Supervisor Course and the Food Hygiene Course?

    The Food Safety Supervisor Course involves more content, and you receive a hardcopy Food Safety Certificate on the same day. This can make you more employable and valuable in the workplace.

    Do you offer the refresher course?

    This is counted as a refresher course! You simply complete the course again, however you will be able to complete it quicker as you already have experience.

    When do I get my certificate?

    You will receive your Statement of Attainment via email the same day.

    When does my certificate expire?

    There is no specific timeframe or refresher period however the Australian New Zealand Food Standard code 3.2.2A FOOD SAFTEY MANAGEMENT TOOLS recommends regular refresher training. Your employer/workplace may have a specific timeframe of their choosing, so we would recommend consulting them.


    Food Safety Supervisor

    Do you offer the refresher course?

    This is counted as a refresher course! You simply complete the course again, however you will be able to complete it quicker as you already have experience.

    Do I also need to complete the Food Hygiene Qualification?

    No! the Food Safety Supervisor course includes the Food Hygiene qualification and makes you more employable!

    Will I need to complete practical training after the course?

    No, all the training is done in our venues so that you can receive your certification the day of the training.

    Will there be Food Safety Supervisors there?

    All of our trainers are current and up to date with their own Food Safety Supervisor Certifications.

    When do I get my certificate?

    You will get your NSW Food Authority Food Safety Supervisor certificate issued the same day as a hard copy. You will receive your Statement of Attainment via email the same day as well.

    When does my certificate expire?

    Every five years you will have to complete the course again to refresh your qualification and stay relevant.


    Online Courses

    How do I get my Certificate?

    Once you've successfully completed your course, you will be automatically emailed your Certificate of Completion.

    What are the System Requirements?

    How do you get access to the course material? Once you log onto your learner portal, your course will be there. All you need to do is click START.

    Do you need to download any software? No, just log in with your desktop or iPhone and you can start it straight away!

    When does access expire? You will need to complete the course within 3 months of the original booking date.

    Can you use Windows, Mac, Android and iPhone? YES, you can use all software. 

    Are there any tests and what type of tests are they? Within the course, there is interactive modules, multiple choice and videos.

    Are there any pre-requisites? NO

    How do I get my certificate? Once you've successfully completed your course, you will be automatically emailed your Certificate of Completion.

    What do I need to start learning?

    Nothing! All you need is a computer or laptop. The latest versions of Chrome or Safari are recommend.

    Why learn online?

    Our online courses enable you to gain the skills and certification you need anywhere - even in the comfort of your own home. Our course content and learning management system is industry-leading, enabling you to achieve best results first time.

    Online Course Software
    • Windows and Mac Computers, iPads, Tablets, Android and iPhones can all be used to undertake online courses.
    • On computers and tablets, the latest version of Chrome, Firefox or Safari is recommended. Microsoft Edge is not currently supported.
    • On iPhone the system needs to be iOS11 or higher and we recommend using Safari.
    • On Android phone we recommend using Chrome.

    RCG

    How do I get my interim certificate?

    You must complete an online quiz that will be emailed to you by Liquor and Gaming. This is not a test made by us and a requirement of Liquor and Gaming NSW.

    How long does it take to get my certificate?

    At the successful completion of your Course you will receive an Interim Certificate from Liquor & Gaming NSW.

    You will need to take your Interim Certificate to Service NSW, with 100 points of ID, to apply for your competency card.

    Your competency card will be sent in the mail 2 weeks after you applied.

    Can I still work while I am waiting for my competency card?

    You can work once you have received your interim certificate for 90 days.

    Do other states recognise NSW RCG?

    Currently RCG trained in NSW is recognised in most other states of Australia using a digital Statement of Attainment.


    RSA

    Do you learn how to make cocktails?

    Unfortunately not, the RSA course is a theoretical course with practical role play involved. You will not handle alcohol in the course. At your place of work, they will be able to train you in making drinks. Different places, generally have different ways of pour drinks etc and will be able to show you. You will be required to have your RSA however.

    What do I do if my interim certificate expired?

    If your interim certificate expired, you can no longer work using that certificate. You can still take it to Service NSW to get the competency card. If you complete the training again after the 90 days expiry, you cannot receive a new interim certificate.

    How long does it take to get my Certificate?

    If the course is taken online, you can download your Certificate of Attainment instantly upon completion of the course. This is for the following states:

    • Northern Territory
    • Queensland
    • South Australia
    • Western Australia

    If your RSA is for New South Wales, you will receive the following:

    • RSA National Statement of Attainment - upon completion
    • NSW OLGR Interim Certificate - upon completion
    • RSA Competency Photo Card - collect at Australia Post
    Can I still work while I am waiting for my Competency card?

    You can work once you have received your interim certificate for 90 days.

    Does this include Gambling?

    No it doesn’t, this course is only the RSA - Provide responsible service of alcohol. We do offer the RCG - Provide responsible conduct of gambling as another course or even as a same day course. The courses do cover separate topics and are required by law to be six (6) hours long excluding break.

    Do other states recognise NSW RSA?

    Currently RSA trained in NSW is recognised in most other states of Australia using a digital Statement of Attainment. We do offer a card upgrade that you can purchase to receive a much more durable and accessible plastic card.


    RSA & RCG

    Do you learn how to make cocktails?

    Unfortunately not, the RSA course is a theoretical course with practical role play involved. You will not handle alcohol in the course. At your place of work, they will be able to train you in making drinks. Different places, generally have different ways of pour drinks etc and will be able to show you. You will be required to have your RSA however.

    What do I do if my interim certificate expired?

    If your interim certificate expired, you can no longer work using that certificate. You can still take it to Service NSW to get the competency card. If you complete the training again after the 90 days expiry, you cannot receive a new interim certificate.

    How long does it take to get my Certificate?

    If the course is taken online, you can download your Certificate of Attainment instantly upon completion of the course. This is for the following states:

    • Northern Territory
    • Queensland
    • South Australia
    • Western Australia

    If your RSA is for New South Wales, you will receive the following:

    • RSA National Statement of Attainment - upon completion
    • NSW OLGR Interim Certificate - upon completion
    • RSA Competency Photo Card - collect at Australia Post
    Can I still work while I am waiting for my Competency card?

    You can work once you have received your interim certificate for 90 days.

    Does this include Gambling?

    No it doesn’t, this course is only the RSA - Provide responsible service of alcohol. We do offer the RCG - Provide responsible conduct of gambling as another course or even as a same day course. The courses do cover separate topics and are required by law to be six (6) hours long excluding break.

    Do other states recognise NSW RSA?

    Currently RSA trained in NSW is recognised in most other states of Australia using a digital Statement of Attainment. We do offer a card upgrade that you can purchase to receive a much more durable and accessible plastic card.


    Traffic Control

    Do I require a White Card for this training?

    Participants must have white card prior the attending training.

    Are you registered with CRICOS? Does that matter?

    TCP Training is not registered with CRICOS however, the Traffic Controller Combo course is subject to CRICOS requirements. Please note, student Visa's cannot complete the combo course. For other Visa's, we recommend contacting Affrim training to check, or searching for a CRICOS registered RTO -https://cricos.education.gov.au

    When do I get my licence?

    Once a student completes their final practical assessment successfully, the SafeWork NSW TCWT Card can take up to 6 weeks to arrive in the post from SafeWork NSW.

    How long is my Statement of Completion (SOC) valid for?

    A Statement of Completion (SOC) is valid for 90 days. This allows individuals to work & gain experience within this time period. Note your SOC must be in date to undertake the practical assessment on a live worksite.

    What happens if my Statement of Completion (SOC) has expired?

    If your SOC has passed its 90-day period of validity, you can no longer use this for work purposes and finalise your assessment. Please contact SafeWork NSW via email - tacs@safework.nsw.gov.au.

    To consider an SOC extension for each applicant the request must be sent from the applicant. The applicant should provide the following details:

    • Fulle Name
    • Date of Birth
    • Screen shot which shows the course, applicant details, the RTO and expiry date
    • Detail what prevented the applicant completing the assessments and if approval is granted what action will they take to complete the assessment within 30 days
    How long is my licence valid for?

    The SafeWork NSW TCWT Card is deemed as a Perpetual Licence. For more information related to the SafeWork NSW TCWT Card, please visit SafeWork NSW Website.

    What if my licence has been lost or stolen?

    Please contact SafeWork NSW on 13 10 50 or email licensing@safework.nsw.gov.au.

    What can I do as a Traffic Controller?

    Traffic Controllers gain the skills & knowledge to stop/direct road users using a stop/slow bat and understand stopping sight distances. We offer the Combo course which can increase your prospects of employment.

    What can I do with Implement Traffic Control Plans?

    Individuals will gain the ability to set up and close down traffic control devices & signage according to a nominated TCGS/TCP, to WHS and legislative requirements. This training is suited to those who have Traffic Controller experience and wish to further their career within the traffic control/management industry.


    White Card NSW

    What are the ID Requirements?

    For all courses it is essential to provide photo ID (i.e. Passport, Drivers licence, Photo ID card, Student Card), however, the White Card and Forklift course requires 100 points of ID.

    The acceptable documents for 100 points of ID are listed in the table below and contain both primary and secondary documents. You can provide only one (1) primary document with secondary documents to form 100 points. Alternatively, you can provide a combination of secondary documents to form 100 points. The combination of documents must contain a date of birth, current residential address, photograph and signature. Please bring original evidence of identity documents with you. Certified copies will not be accepted.

    If you are unable to provide the correct ID, by law, you will not be permitted into the course.

    PRIMARY ID - Only ONE Primary ID document can be used

    Passport (Current or expired within last 2 years but not cancelled)

    70pts

    Full ORIGINAL Australian Birth Certificate or Birth Card

    70pts

    Australian Citizenship Certificate.

    70pts

    SECONDARY ID - A combination of secondary documents is allowed to make up 100 points however if more than one credit or ATM cards, or bank statements are used they MUST be from different financial institutions. NOTE: MUST BE VALID ORIGINAL DOCUMENT / CARD ISSUED IN AUSTRALIA

    Current Australian Drivers Licence

    40pts

    Current Australian Boat Operator's Photo Licence

    40pts

    Current Australian Firearms Licence

    40pts

    Current Australian State or Territory Proof of Age/Photo Card

    40pts

    Australian Defence or Police photo identification card

    40pts

    Medicare Card (must be physical card)

    25pts

    Bank ATM or Credit Card

    25pts

    Centrelink Card (must be physical card)

    25pts

    Motor Vehicle Registration Papers

    25pts

    Motor Vehicle Insurance Certificate

    25pts

    Department of Veterans Affairs Card

    25pts

    Property (Council) Rates Notice

    25pts

    Property Lease Agreement

    25pts

    Home Insurance Papers

    25pts

    Utility Bill; eg: Electrical, Water, Gas

    25pts

    Bank Statement/s

    25pts

    What if my Card is lost, damaged or destroyed?

    You can complete an application form (Replacement of a SafeWork NSW Construction Induction Card, form number ACC06) and submit to SafeWork NSW with the associated fee of $30, together with proof of training details, identification, and a signed statutory declaration. Further information can be found on SafeWork NSW’s website or phone 131 050.

    Can I use this qualification is other states?

    As of the 1st of September 2012, the General Induction Card is recognised nationally.

    What is the difference between the "Green Card" and "White Card"?

    Previously, participants who completed the WHS Induction course were issued with a “green card”. With legislation changes, participants are now issued with a “white card”.

    How long is the White Card valid for?

    This card does not expire, however if you have not worked on a construction for 2 years or more, SafeWork NSW recommends attending a course to update your skills and knowledge.

    Do I need to bring PPE?

    No, you are not required to bring any PPE, only yourself and your ID. If you are looking for some PPE, we have very limited steel cap boots that can be purchased from our Sydney CBD location.

    Are you registered with CRICOS?

    We are not registed with CRICOS, however the White Card is exempt from CRICOS registration, therefore Student Visa Holders are able to undertake this training


    White Card VIC

    What are the ID Requirements?

    You must provide valid photo ID on the day of training.

    What happens if my Card is lost, stolen, damaged or destroyed?

    You will have to contact WorkSafe VIC - https://www.worksafe.vic.gov.au.

    What is the difference between the "Red Card" and "White Card"?

    Previously, participants who completed the WHS Induction course were issued with a “red card”. With legislation changes, participants are now issued with a “white card”.

    Is the Certificate valid for use nationally?

    As of the 1st of September 2012, the General Induction Card is recognised nationally.

    How long is the Card valid for?

    This card does not expire, however if you have not worked on a construction for 2 years or more, SafeWork NSW recommends attending a course to update your skills and knowledge.

    When will I get my certificate?

    You will receive your Statement of Attainment with 24 hours which you can work using.

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