Hospitality Online Courses
Develop professionalism, safety, and confidence across hospitality roles. Book a Customer Service, Armed Hold-Up or Hygiene Practices course today and learn online at your own pace with same-day Certificate.
Search Hospitality Online Courses
Anti Bullying
Course suitable for all employees, particularly managers and HR professionals.
Armed Hold Up
Course suitable for employees working in high-risk environments, such as retail.
Becoming a Manager
Course suitable for new and aspiring managers.This course has been developed to provide new and aspiring managers with a clear understanding of good management practices, feedback, and team development.
COVID-19 Training
Course suitable for all industries.
De-escalation Skills for Customer Service Staff
Course suitable for personal development & upskilling.This course has been developed to provide you with simple, effective techniques to defuse tense situations, protect your well-being, and keep conversations on track.
Diversity, Equity, Inclusion, and Belonging at Work
Course suitable for all employees, particularly managers and HR professionals.
Drugs & Alcohol
Course suitable for all industries that employ staff.
Embracing Diversity
Course suitable for those wanting general skills navigating the world of work.This course has been developed to provide an introduction to diversity and inclusion practices, helping you foster a workplace culture that values every individual.
Essential Infection Prevention and Control for Your Workplace
Course suitable for healthcare, aged care, childcare, hospitality, food and beverage.
Excellent Customer Service
Course suitable for those wanting general skills navigating the world of work.This course has been developed to provide an introduction to customer service skills, focusing on building positive interactions and lasting client relationships.
Gaming Harm Minimisation
Course suitable for RCG gaming attendants, RSL and pub managers, board directors and anyone with RCG responsibilities.
General Evacuation Training
Course suitable for all industries.
Hand Hygiene for Healthcare Workers
Course suitable for healthcare, aged care, childcare, hospitality, food and beverage.
LGBTIQA+ Awareness in the Workplace
Course suitable for all industries.Hospitality Online Courses
According to a survey conducted by the Australian government, 88% of employers in the hospitality industry consider job-related training as very important when recruiting new staff. Furthermore, the survey found that 85% of employers believed that training improved staff productivity.
Investing in further hospitality training is not only crucial for ensuring the safety and well-being of both staff and customers, but it can also have a positive impact on the success of a business. By providing staff with specialized training in areas such as armed hold-up and hand hygiene, you can create a safer, healthier, and more professional environment that will attract more customers and improve the overall perception of your establishment.
Further training is crucial for individuals employed in the hospitality industry, as it equips them with the essential skills and knowledge needed to excel in their jobs, advance their careers, boost confidence and increase job satisfaction. Obtaining additional qualifications and training can enhance an individual's employability, making them more attractive to potential employers and increasing their earning potential.
Hospitality Online Training Programs
These programs are offered online through our learning management system. There are 2 components to these programs:
- Online learning
- Online workbooks
There are no pre-requisites for completing Hospitality Online courses and students do not require a USI number.
Hospitality Online Course Requirements
Our Hospitality Online courses enable you to gain the skills and certification you need fast. The course content and learning management system is industry-leading, ensuring you have a great online experience.
To complete an online course you will need the following resources -
- PC or Mac Computer, Tablet, iPad, iPhone or Android phone
- Internet connection
- Internet browser (see below)
- Speakers or headphones
Once you have enrolled we supply you with access details to login to your learner portal so you can start straight away and have 3 months to finish the course.
The Hospitality Online courses are a mixture of interactive modules, multiple choice questions and videos. You don't have to complete a course all at once, and can pause it so you can pick up where you left off later. Once you've successfully completed a course, you will be emailed your Certificate of Completion straight away.
- Online Course Software
- Windows and Mac Computers, iPads, Tablets, Android and iPhones can all be used to undertake online courses.
- On computers and tablets, the latest version of Chrome, Firefox or Safari is recommended. Microsoft Edge is not currently supported.
- On iPhone the system needs to be iOS11 or higher and we recommend using Safari.
- On Android phone we recommend using Chrome.
Hospitality Online Course Pre-requisites
- There are no pre-requisites for completing these courses and students do not require a USI number.
Hospitality Online Staff Training
For group enrolments we supply staff with individual access to online courses, personalised certificates and corporate discounts for 25 or more employees.
Hospitality Online Course FAQs
- Why learn online?
Our online courses enable you to gain the skills and certification you need anywhere - even in the comfort of your own home. Our course content and learning management system is industry-leading, enabling you to achieve best results first time.
- What are the pre-requisites for these courses?
There are no pre-requisites for completing these online courses and students do not require a USI number.
- What do I need to start a course?
All you need to start is a computer, laptop, tablet or phone and the latest versions of Chrome, Firefox or Safari.
- What are the system requirements?
These online courses enable you to gain the skills and certification you need fast. The course content and learning management system is industry-leading, ensuring you have a great online experience with no need to download any software.
To complete an online course you will need the following resources -
- PC or Mac Computer, Tablet, iPad, iPhone or Android phone
- Internet connection
- Internet browser (see below)
- Speakers or headphones
Once you have enrolled we supply you with access details to login to your learner portal so you can start straight away and have 3 months to finish the course.
The online courses are a mixture of interactive modules, multiple choice questions and videos. You don't have to complete the course all at once, and can pause it so you can pick up where you left off later.
- What smart devices can I use?
The following smart devices and browsers can be used to complete an online course -
- Windows and Mac Computers, iPads, Tablets, Android and iPhones can all be used to undertake online courses.
- On computers and tablets, the latest version of Chrome, Firefox or Safari is recommended. Microsoft Edge is not currently supported.
- On iPhone the system needs to be iOS11 or higher and we recommend using Safari.
- On Android phone we recommend using Chrome.
- How am I assessed?
Students will be assessed through the use of online workbooks to confirm knowledge has been achieved and are provided unlimited attempts to complete the online courses.
These online courses combine plain English, videos, photos, and questioning to ensure all learners can have the best possible chance at comprehending the required knowledge and skills.
Please Note: if you require accredited training or a Statement of Attainment for the workplace, you should check with your employer or industry body to confirm these online courses are accepted prior to enrolment. We do not offer refunds to students who did not realise they needed an accredited certificate.
- How do I get my certificate?
Once you've successfully completed an online course, you will be emailed your Certificate of Completion straight away.
General Course FAQs
- Is my course tax deducible?
In Australia, course fees are tax deductible if they are directly related to your current job, either maintaining or improving the skills required or being a condition of your employment. The course must be linked to your current employment and not just for future job opportunities. Expenses reimbursed by your employer are not deductible, and you can only claim for out-of-pocket costs.
For definitive guidance, please consult a tax professional or refer to the Australian Tax Office (ATO) website to ensure compliance with tax regulations.
- When is my booking confirmed?
Your booking is confirmed once we receive full payment of course fees. Unfortunately there are rare occasions where the course will sell out prior to you finalising payment. In this situation a member of our customer service team will get in contact to organise an alternate training date.
- What are your payment methods?
Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.
- Can I pay my package in installments?
Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!
- I want to book in multiple staff and/or want a company invoice?
We can book multiple people at once and create company invoices, even for individual students. Please just email our bookings team – bookings@tcptraining.com.
Please include the following information; the course, location and date you wish to enroll them in, full names and unique emails of those who will attend and the company's legal name, address, ABN and contact.
- What if I have trouble with written/spoken english?
Each course has a different interpreter requirements, please check before booking. If unsure, please call our staff on 02 9232 1010.
For full policy, please see our Terms and Conditions.
You must have a basic understanding of English to sit the course.
- Can Centrelink pay for me?
What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.
