Online (Virtual) vs Face-to-Face RCG Training: Which Is Right for You?

The Responsible Conduct of Gambling (RCG) course is a legal requirement for anyone working in venues that provide gambling services in Australia. Whether you’re starting out in hospitality or looking to renew your credentials, choosing the right delivery method, online or face-to-face, can make a big difference to your learning experience.

In this blog, we’ll break down the pros and cons of virtual vs face-to-face RCG training, so you can decide which option suits your needs the best.

What Is RCG Training?

RCG training (SITHGAM022 Provide responsible conduct of gambling) is designed to educate workers about the social impacts of gambling and equip them with the skills to provide a safer environment for patrons. The one-day short course covers:

• Legal responsibilities
• Identifying problem gambling behaviours
• Assisting patrons in a responsible way
• Promoting harm minimisation practices

Online (Virtual) RCG Training

Pros:

1. Flexibility: Virtual RCG courses can often be done from home, making it easier to fit around work or personal commitments.
2. No Travel Required: No need to commute to a training centre — you just need a device with internet access and a webcam.
3. Recorded Options: Some providers offer access to recordings or learning materials after the session, which can be handy for revision.
4. Same Certification: As long as the provider is accredited, the certificate is equally valid as one earned in a classroom.

Cons:

1. Technical Issues: Poor internet connection or device problems can disrupt your learning experience.
2. Less Interaction: While trainers try to engage students online, the atmosphere may feel less collaborative than in-person.
3. Self-Discipline Needed: Being at home can mean more distractions. You’ll need to stay focused to complete the course successfully.

Face-to-Face RCG Training

Pros:

1. Structured Environment: A classroom setting encourages focus and hands-on learning, especially useful for first-time learners.
2. Live Interaction: You can ask questions in real-time, participate in discussions, and get immediate feedback from the trainer.
3. Networking Opportunities: Meeting others in the industry can be helpful, especially for those just starting out.
4. Supportive Atmosphere: Trainers can pick up on who’s falling behind and offer extra help during the session.

Cons:

1. Fixed Schedule: You’ll need to attend the course at a specific location and time — which may not suit everyone.
2. Travel Costs and Time: Attending in person may involve extra expenses like transport and parking.
3. Limited Availability: Depending on where you live, it might be harder to find a session near you.

So, Which Should You Choose?

• Choose Online (Virtual) if: You’re tech-savvy, self-motivated, and need flexibility.
• Choose Face-to-Face if: You prefer structure, hands-on learning, or feel more comfortable in a traditional classroom.

Lucky for you TCP Training has both! Check out both our Online (Virtual) and Face to Face workshops.

Need further assistance? Contact our team today on 02 9232 1010 or email at info@tcptraining.com