If you’re planning to work in hospitality, events, or any licensed venue in Australia, completing your RSA training is essential. However, there are some misconceptions about what RSA training is actually about.

It is not just about “following the rules”

RSA training does not just cover the dos and don'ts; it explores why those rules exist. You learn how alcohol affects the body, how to recognise early signs of intoxication, and how to make decisions that keep patrons safe all while following regulations set out by Liquor and Gaming.

You explore human behaviour

In the 7‑hour course, you will learn how alcohol affects individuals, why some patrons become aggressive or emotional, how to de‑escalate tense situations, and how to communicate with confidence and authority. These skills are incredibly valuable in any customer‑facing role.

It is not just about protecting the venue — it protects you as well

Many people assume RSA training is only about protecting the business from fines. But it’s also about protecting you as a worker. You will learn how to avoid unsafe situations, handle difficult customers, make decisions that keep you legally covered, and know when you have the right to refuse service.

It is not about drink‑making

We’ve all thought it! It’s not about how to make a cocktail, it covers so much more. You learn all the ins and outs so that when you do step into the workforce, you are prepared.

Ready to Get Certified?

If you want a fast, compliant, and industry‑recognised course, explore RSA Training with TCP. Their training is designed to be practical, engaging, and fully aligned with state requirements.