Completing your training is a significant milestone and an important step towards achieving your career goals. Whether you've gained a new qualification, updated your skills, or met a workplace requirement, you should be proud of what you've accomplished.

So, what happens next?

You've put in the hard work, completed your assessments, and successfully finished your course. Now it's our turn to take care of the final steps and get your certificate on its way.

Your Assessment is Finalised

Once you've successfully completed all course requirements, your trainer (or assessor for online courses) will review your assessment to ensure it meets all competency and compliance requirements. If everything has been completed correctly, your results will be processed, and your Qualification or Statement of Attainment will be issued.

If any additional information or assessment evidence is required, our team will contact you with clear instructions on what needs to be completed before your certificate can be released.

When will I receive my certificate?

The timeframe for receiving your certificate can vary depending on the course you've completed and whether all assessment requirements have been successfully finalised. Once your results have been verified, we'll issue your certificate as soon as possible. In most cases, certificates are sent electronically to the email address you provided when enrolling. If you're waiting for your certificate, be sure to check your inbox, junk mail and spam folders.

How will I receive my certificate?

Most students receive their certificate via email as a PDF document. This makes it easy to:

• Save a digital copy for your records
• Print a hard copy if required
• Forward it directly to employers
• Store it safely for future use

Some courses may have additional licensing, registration or card-issuing requirements depending on the qualification and the regulations within your state or territory.

I haven't received my certificate - What should I do?

First of all, don't stress!

There are several common reasons why your certificate may not have arrived yet:

• Your assessment is still being processed
• Additional assessment information is required
• The email address on your enrolment was entered incorrectly
• The certificate email has landed in your spam or junk folder
• There has been a technical issue with email delivery

Before contacting us, we recommend:

• Checking your spam and junk folders
• Searching your inbox for "TCP Training"
• Confirming the email address you used when enrolling

If you still can't locate your certificate, simply contact our team and we'll be happy to help.

Can I request a replacement certificate?

Absolutely.

If you've misplaced your certificate or require another copy, we can assist with arranging a replacement. Depending on the course and applicable policies, a replacement certificate fee may apply. Our team can guide you through the process and who to reach to get that Certificate replaced.

Need Help?

Our Sydney Based Customer Service team is here to help before, during and after your training.

Whether you're waiting for your certificate, require a replacement copy, or have questions about your course completion, we're only a phone call or email away.

When contacting us, please include your name, course details and the date you attended so we can assist you as quickly as possible.

Congratulations!

Completing your training is an investment in your future, and we're proud to have been part of your learning journey. Whether you're starting a new role, advancing your career, or meeting workplace requirements, we wish you every success for the future.

If you ever need assistance with your certificate or you're ready for your next course, the TCP Training team is here to help.